Considering the terrible way Adobe is reachable for support, I will try it this way with hopefully some results.
Our users have started getting errors using Adobe Reader X after the installation of Adobe Acrobat DC. They are getting the message “Acrotray.exe has stopped working”.
We have paid licenses so would like to request support on this matter seeing it’s AcroTray.exe, component of DC, that generates the error. I will elaborate our environment.
We have a customer with 50+ users who all log in on four Windows 2008 Standard x64 Terminal Servers. On this server they have multiple application like Office,
Adobe Reader X, and many more.
The customer requested to install Adobe Acrobat DC on all four servers next to the existing Adobe Reader X installation. After the deployment of DC, the users were getting
random Acrotray.exe error messages. Some get it when they log in to Windows on the Terminal Server and others get it when generating PDF.
We can’t reproduce the error using a test account on the same server as the users, this test user is a copy of a normal user.
Here are two examples of the Windows Eventlog: Applications.
Eventlog server 01 (05-mar-2016 18:17:24)
Faulting application name: acrotray.exe, version: 15.6.30060.15959, time stamp: 0x5595fe57
Faulting module name: ntdll.dll, version: 6.1.7601.23338, time stamp: 0x56a1c6e6
Exception code: 0xc0000374
Fault offset: 0x000ce843
Faulting process id: 0xf34
Faulting application start time: 0x01d17702e19a0cfc
Faulting application path: D:\Progs\Adobe Acrobat DC\Acrobat\acrotray.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 202e502c-e2f6-11e5-9594-005056964fb8
Eventlog server 03 (07-mar-2016 10:11:12)
Faulting application name: AcroTray.exe, version: 15.6.30060.15959, time stamp: 0x5595fe57
Faulting module name: ntdll.dll, version: 6.1.7601.23338, time stamp: 0x56a1c6e6
Exception code: 0xc0000374
Fault offset: 0x000ce843
Faulting process id: 0x40cc
Faulting application start time: 0x01d178514ac5c12e
Faulting application path: D:\Progs\Adobe Acrobat DC\Acrobat\AcroTray.exe
Faulting module path: C:\Windows\SysWOW64\ntdll.dll
Report Id: 8914298e-e444-11e5-9e85-0050569654e0
Does anyone have any experience in this and maybe can tell how to solve this issue?
Thanks!