Scenario:
We would like to change from Acrobat Pro DC Classic Track to Continuous Track.
I have already prepared the AIP including the patches but I fail to make a new MST with the Customization Wizard (Wizard-Version 15.016.20039)
Meanwhile I have tried this on Windows 7 and Windows 10 both with different results in the logfile but both will fail, nevertheless.
The instaler in our in the license Portal was a Acrobat DC Classic installer.
Even if I try to use the existing MST file of the classic track (made with an older wizard 15.07) there is no chance to grant offline exception again.
Problem:
And that's the point, I can still deploy the Classic Track Adobe with the old MST file flawless, but fail to deploy the continuous track because the setup will halt at entering a valid serial number.
Questions:
Isn't it allowed to switch the track from classic to continuous with the same serial?
Why does the wizard keeps failing to create a new offline exception while it worked for an older release of both (Acrobat DC and Wizard)
How to solve this issue?
Logifle Windows 7
09/02/16 16:27:13:547 | [INFO] | | | | Adobe PRTK | | | 7104 | __OOBELIB_LOG_FILE__
09/02/16 16:27:13:548 | [INFO] | | | | Adobe PRTK | | | 7104 | *** Adobe PRTK tool START ***
09/02/16 16:27:13:548 | [INFO] | | | | Adobe PRTK | | | 7104 | Adobe PRTK tool VolumeSerialize invoked
09/02/16 16:27:13:549 | [ERROR] | | | | Adobe PRTK | | | 7104 | C:\Users\heinz\AppData\Local\Temp\CusA3EB1100
09/02/16 16:27:13:550 | [INFO] | | | | Adobe PRTK | | | 7104 | creating C:\Users\heinz\AppData\Local\Temp\CusA3EB1100\prov.xml
09/02/16 16:27:13:551 | [INFO] | | | | OOBELib | | | 7104 | *************OOBELib Session Starts*************
09/02/16 16:27:13:551 | [INFO] | | | | OOBELib | | | 7104 | Version 9.0.0.301,7.0
09/02/16 16:27:13:551 | [INFO] | | | | PCDService | | | 7104 | PCD Service in non-threaded mode
09/02/16 16:27:13:552 | [INFO] | | | | DispatchClientLib | | | 7104 | Dispatch table loaded from path: C:\Users\heinz\AppData\Local\Temp\CusA3EB.tmp\dispatchtable.xml
09/02/16 16:27:13:553 | [INFO] | | | | DispatchClientLib | | | 7104 | (re)load Local Dispatch Table status-[0].
09/02/16 16:27:13:553 | [INFO] | | | | DispatchClientLib | | | 7104 | Scope : [2]
09/02/16 16:27:13:554 | [INFO] | | | | DispatchClientLib | | | 7104 | Setting scope to GM
09/02/16 16:27:13:792 | [ERROR] | | | | OPMWrapper | | | 7104 | Failed in getting value for key in OPMGetValueForKey
09/02/16 16:27:13:792 | [INFO] | | | | OOBELib | | | 7104 | Failed to get Proxy username in OPM DB
09/02/16 16:27:13:792 | [INFO] | | | | AXFBLicensing | | | 7104 | Failed to load axlibv7.dll, trying again
09/02/16 16:27:13:792 | [INFO] | | | | AXFBLicensing | | | 7104 | Failed to load axlibv7.dll, trying again with axlib in ACF
09/02/16 16:27:13:893 | [INFO] | | | | AXFBLicensing | | | 7104 | All function pointers successfully retrieved
09/02/16 16:27:13:893 | [INFO] | | | | OOBELib | | | 7104 | Received Params for Online Validation : Driver : V7{}AcrobatCont-12-Win-GM, Caller : 3
09/02/16 16:27:13:893 | [INFO] | | | | OOBELib | | | 7104 | received LEID : V7{}AcrobatCont-12-Win-GM
09/02/16 16:27:13:893 | [INFO] | | | | OOBELib | | | 7104 | Supported Locales : ALL
09/02/16 16:27:13:893 | [INFO] | | | | OOBELib | | | 7796 | OOBELib ValidateSerialOnline
09/02/16 16:27:13:893 | [INFO] | | | | DispatchClientLib | | | 7796 | Scope : [2]
09/02/16 16:27:13:893 | [INFO] | | | | DispatchClientLib | | | 7796 | Setting scope to GM
09/02/16 16:27:13:893 | [INFO] | | | | OOBELib | | | 7796 | Validate using Driver LEID : V7{}AcrobatCont-12-Win-GM, App LEID : <blank>, SN : 970787043745062042938331
09/02/16 16:27:13:902 | [ERROR] | | | | OOBELib | | | 7796 | Failed to get system default proxy in setProxyCredentialsForIALSession
09/02/16 16:27:13:902 | [INFO] | | | | OOBELib | | | 7796 | Failed to set proxy credentials for IAL session while validating serial number
09/02/16 16:27:13:903 | [INFO] | | | | OOBELib | | | 7796 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | EndPoint requested: [AES]
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | Length of the URL: [51]
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | Returning from getEndpointAddr: [0]
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | EndPoint requested: [AES]
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | Length of the URL: [51]
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
09/02/16 16:27:13:903 | [INFO] | | | | DispatchClientLib | | | 7796 | Returning from getEndpointAddr: [0]
09/02/16 16:27:13:913 | [INFO] | | | | OOBELib | | | 7796 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
09/02/16 16:27:15:009 | [INFO] | | | | OOBELib | | | 6516 | HTTP Request Status code 200.
09/02/16 16:27:15:009 | [INFO] | | | | OOBELib | | | 7796 | HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[1096.57]ms.
09/02/16 16:27:15:009 | [ERROR] | | | | OOBELib | | | 7796 | Got error from server-[16].
09/02/16 16:27:15:009 | [ERROR] | | | | OOBELib | | | 7796 | ErrDesc from server: No LEID in common for the serial number and driver leid combination..
09/02/16 16:27:15:010 | [INFO] | | | | OOBELib | | | 7796 | Validate Serial status-[528] took-[1106.48]ms.
09/02/16 16:27:15:010 | [INFO] | | | | OOBELib | | | 7796 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
09/02/16 16:27:15:010 | [ERROR] | | | | OOBELib | | | 7796 | OOBELib IAL VSN Common LEID not found
09/02/16 16:27:15:010 | [ERROR] | | | | OOBELib | | | 7796 | OOBELib IAL ValidateSerial call has failed : 528
09/02/16 16:27:15:010 | [ERROR] | | | | OOBELib | | | 7796 | Using Driver/ALL combination for offline/invalid SNs scenario
09/02/16 16:27:15:010 | [ERROR] | | | | OOBELib | | | 7796 | SN validated for AAMEE mode
09/02/16 16:27:15:010 | [INFO] | | | | OOBELib | | | 7796 | OOBELib stat = 257
09/02/16 16:27:15:895 | [ERROR] | | | | Adobe PRTK | | | 7104 | Failed to validate the serial number
09/02/16 16:27:15:895 | [INFO] | | | | Adobe PRTK | | | 7104 | Return code 14
09/02/16 16:27:15:895 | [INFO] | | | | Adobe PRTK | | | 7104 | *** Adobe PRTK tool END ***
09/02/16 16:27:19:926 | [INFO] | | | | Adobe PRTK | | | 6608 | *** Adobe PRTK tool START ***
09/02/16 16:27:19:926 | [INFO] | | | | Adobe PRTK | | | 6608 | Adobe PRTK tool VolumeSerialize invoked
09/02/16 16:27:19:927 | [ERROR] | | | | Adobe PRTK | | | 6608 | C:\Users\heinz\AppData\Local\Temp\CusBD211100
09/02/16 16:27:19:927 | [INFO] | | | | Adobe PRTK | | | 6608 | creating C:\Users\heinz\AppData\Local\Temp\CusBD211100\prov.xml
09/02/16 16:27:19:928 | [INFO] | | | | OOBELib | | | 6608 | *************OOBELib Session Starts*************
09/02/16 16:27:19:928 | [INFO] | | | | OOBELib | | | 6608 | Version 9.0.0.301,7.0
09/02/16 16:27:19:928 | [INFO] | | | | PCDService | | | 6608 | PCD Service in non-threaded mode
09/02/16 16:27:19:929 | [INFO] | | | | DispatchClientLib | | | 6608 | Dispatch table loaded from path: C:\Users\heinz\AppData\Local\Temp\CusBD21.tmp\dispatchtable.xml
09/02/16 16:27:19:930 | [INFO] | | | | DispatchClientLib | | | 6608 | (re)load Local Dispatch Table status-[0].
09/02/16 16:27:19:930 | [INFO] | | | | DispatchClientLib | | | 6608 | Scope : [2]
09/02/16 16:27:19:931 | [INFO] | | | | DispatchClientLib | | | 6608 | Setting scope to GM
09/02/16 16:27:19:969 | [ERROR] | | | | OPMWrapper | | | 6608 | Failed in getting value for key in OPMGetValueForKey
09/02/16 16:27:19:969 | [INFO] | | | | OOBELib | | | 6608 | Failed to get Proxy username in OPM DB
09/02/16 16:27:19:969 | [INFO] | | | | AXFBLicensing | | | 6608 | Failed to load axlibv7.dll, trying again
09/02/16 16:27:19:969 | [INFO] | | | | AXFBLicensing | | | 6608 | Failed to load axlibv7.dll, trying again with axlib in ACF
09/02/16 16:27:19:970 | [INFO] | | | | AXFBLicensing | | | 6608 | All function pointers successfully retrieved
09/02/16 16:27:19:970 | [INFO] | | | | OOBELib | | | 6608 | Received Params for Online Validation : Driver : V7{}AcrobatCont-12-Win-GM, Caller : 3
09/02/16 16:27:19:970 | [INFO] | | | | OOBELib | | | 6608 | received LEID : V7{}AcrobatCont-12-Win-GM
09/02/16 16:27:19:970 | [INFO] | | | | OOBELib | | | 6608 | Supported Locales : ALL
09/02/16 16:27:19:970 | [INFO] | | | | OOBELib | | | 5612 | OOBELib ValidateSerialOnline
09/02/16 16:27:19:971 | [INFO] | | | | DispatchClientLib | | | 5612 | Scope : [2]
09/02/16 16:27:19:971 | [INFO] | | | | DispatchClientLib | | | 5612 | Setting scope to GM
09/02/16 16:27:19:971 | [INFO] | | | | OOBELib | | | 5612 | Validate using Driver LEID : V7{}AcrobatCont-12-Win-GM, App LEID : <blank>, SN : 970787043745062042938331
09/02/16 16:27:19:979 | [ERROR] | | | | OOBELib | | | 5612 | Failed to get system default proxy in setProxyCredentialsForIALSession
09/02/16 16:27:19:979 | [INFO] | | | | OOBELib | | | 5612 | Failed to set proxy credentials for IAL session while validating serial number
09/02/16 16:27:19:979 | [INFO] | | | | OOBELib | | | 5612 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
09/02/16 16:27:19:980 | [INFO] | | | | DispatchClientLib | | | 5612 | EndPoint requested: [AES]
09/02/16 16:27:19:980 | [INFO] | | | | DispatchClientLib | | | 5612 | Length of the URL: [51]
09/02/16 16:27:19:980 | [INFO] | | | | DispatchClientLib | | | 5612 | Returning from getEndpointAddr: [0]
09/02/16 16:27:19:980 | [INFO] | | | | DispatchClientLib | | | 5612 | EndPoint requested: [AES]
09/02/16 16:27:19:981 | [INFO] | | | | DispatchClientLib | | | 5612 | Length of the URL: [51]
09/02/16 16:27:19:981 | [INFO] | | | | DispatchClientLib | | | 5612 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
09/02/16 16:27:19:981 | [INFO] | | | | DispatchClientLib | | | 5612 | Returning from getEndpointAddr: [0]
09/02/16 16:27:19:985 | [INFO] | | | | OOBELib | | | 5612 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
09/02/16 16:27:21:133 | [INFO] | | | | OOBELib | | | 6536 | HTTP Request Status code 200.
09/02/16 16:27:21:133 | [INFO] | | | | OOBELib | | | 5612 | HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[1148.80]ms.
09/02/16 16:27:21:134 | [ERROR] | | | | OOBELib | | | 5612 | Got error from server-[16].
09/02/16 16:27:21:134 | [ERROR] | | | | OOBELib | | | 5612 | ErrDesc from server: No LEID in common for the serial number and driver leid combination..
09/02/16 16:27:21:134 | [INFO] | | | | OOBELib | | | 5612 | Validate Serial status-[528] took-[1154.13]ms.
09/02/16 16:27:21:134 | [INFO] | | | | OOBELib | | | 5612 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
09/02/16 16:27:21:134 | [ERROR] | | | | OOBELib | | | 5612 | OOBELib IAL VSN Common LEID not found
09/02/16 16:27:21:134 | [ERROR] | | | | OOBELib | | | 5612 | OOBELib IAL ValidateSerial call has failed : 528
09/02/16 16:27:21:134 | [ERROR] | | | | OOBELib | | | 5612 | Using Driver/ALL combination for offline/invalid SNs scenario
09/02/16 16:27:21:134 | [ERROR] | | | | OOBELib | | | 5612 | SN validated for AAMEE mode
09/02/16 16:27:21:134 | [INFO] | | | | OOBELib | | | 5612 | OOBELib stat = 257
09/02/16 16:27:21:973 | [ERROR] | | | | Adobe PRTK | | | 6608 | Failed to validate the serial number
09/02/16 16:27:21:973 | [INFO] | | | | Adobe PRTK | | | 6608 | Return code 14
09/02/16 16:27:21:973 | [INFO] | | | | Adobe PRTK | | | 6608 | *** Adobe PRTK tool END ***
Logfile Windows 10 (1607 / 1511)
09/02/16 16:16:55:986 | [INFO] | | | | Adobe PRTK | | | 6068 | __OOBELIB_LOG_FILE__
09/02/16 16:16:55:986 | [INFO] | | | | Adobe PRTK | | | 6068 | *** Adobe PRTK tool START ***
09/02/16 16:16:55:986 | [INFO] | | | | Adobe PRTK | | | 6068 | Adobe PRTK tool VolumeSerialize invoked
09/02/16 16:16:55:986 | [ERROR] | | | | Adobe PRTK | | | 6068 | C:\Users\kheadmin\AppData\Local\Temp\Cus71181100
09/02/16 16:16:55:986 | [INFO] | | | | Adobe PRTK | | | 6068 | creating C:\Users\kheadmin\AppData\Local\Temp\Cus71181100\prov.xml
09/02/16 16:16:56:002 | [INFO] | | | | OOBELib | | | 6068 | *************OOBELib Session Starts*************
09/02/16 16:16:56:002 | [INFO] | | | | OOBELib | | | 6068 | Version 9.0.0.301,7.0
09/02/16 16:16:56:002 | [INFO] | | | | PCDService | | | 6068 | PCD Service in non-threaded mode
09/02/16 16:16:56:002 | [INFO] | | | | DispatchClientLib | | | 6068 | Dispatch table loaded from path: C:\Users\kheadmin\AppData\Local\Temp\Cus7118.tmp\dispatchtable.xml
09/02/16 16:16:56:002 | [INFO] | | | | DispatchClientLib | | | 6068 | (re)load Local Dispatch Table status-[0].
09/02/16 16:16:56:002 | [INFO] | | | | DispatchClientLib | | | 6068 | Scope : [2]
09/02/16 16:16:56:002 | [INFO] | | | | DispatchClientLib | | | 6068 | Setting scope to GM
09/02/16 16:16:56:518 | [ERROR] | | | | OPMWrapper | | | 6068 | Failed in getting value for key in OPMGetValueForKey
09/02/16 16:16:56:518 | [INFO] | | | | OOBELib | | | 6068 | Failed to get Proxy username in OPM DB
09/02/16 16:16:56:518 | [INFO] | | | | AXFBLicensing | | | 6068 | Failed to load axlibv7.dll, trying again
09/02/16 16:16:56:518 | [INFO] | | | | AXFBLicensing | | | 6068 | Failed to load axlibv7.dll, trying again with axlib in ACF
09/02/16 16:16:56:518 | [INFO] | | | | AXFBLicensing | | | 6068 | Failed to load axlibv7.dll from ACF
09/02/16 16:16:56:518 | [INFO] | | | | OOBELib | | | 6068 | Received Params for Online Validation : Driver : V7{}AcrobatCont-12-Win-GM, Caller : 3
09/02/16 16:16:56:518 | [INFO] | | | | OOBELib | | | 6068 | received LEID : V7{}AcrobatCont-12-Win-GM
09/02/16 16:16:56:518 | [INFO] | | | | OOBELib | | | 6068 | Supported Locales : ALL
09/02/16 16:16:56:518 | [INFO] | | | | OOBELib | | | 9680 | OOBELib ValidateSerialOnline
09/02/16 16:16:56:518 | [INFO] | | | | DispatchClientLib | | | 9680 | Scope : [2]
09/02/16 16:16:56:518 | [INFO] | | | | DispatchClientLib | | | 9680 | Setting scope to GM
09/02/16 16:16:56:518 | [INFO] | | | | OOBELib | | | 9680 | Validate using Driver LEID : V7{}AcrobatCont-12-Win-GM, App LEID : <blank>, SN : 970787043745062042938331
09/02/16 16:16:56:533 | [ERROR] | | | | OOBELib | | | 9680 | Failed to get system default proxy in setProxyCredentialsForIALSession
09/02/16 16:16:56:533 | [INFO] | | | | OOBELib | | | 9680 | Failed to set proxy credentials for IAL session while validating serial number
09/02/16 16:16:56:533 | [INFO] | | | | OOBELib | | | 9680 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | EndPoint requested: [AES]
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | Length of the URL: [51]
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | Returning from getEndpointAddr: [0]
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | EndPoint requested: [AES]
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | Length of the URL: [51]
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | URL found [https://lm.licenses.adobe.com/aes/aes/v1/serialInfo]
09/02/16 16:16:56:533 | [INFO] | | | | DispatchClientLib | | | 9680 | Returning from getEndpointAddr: [0]
09/02/16 16:16:56:533 | [INFO] | | | | OOBELib | | | 9680 | HTTPCommunicationAgent::processMessage is https://lm.licenses.adobe.com/aes/aes/v1/serialInfo (extURL=)
09/02/16 16:16:57:643 | [INFO] | | | | OOBELib | | | 9632 | HTTP Request Status code 200.
09/02/16 16:16:57:643 | [INFO] | | | | OOBELib | | | 9680 | HTTPCommunicationAgent- Return Code:[0] response size-[213] time taken-[1109.29]ms.
09/02/16 16:16:57:643 | [ERROR] | | | | OOBELib | | | 9680 | Got error from server-[16].
09/02/16 16:16:57:643 | [ERROR] | | | | OOBELib | | | 9680 | ErrDesc from server: No LEID in common for the serial number and driver leid combination..
09/02/16 16:16:57:643 | [INFO] | | | | OOBELib | | | 9680 | Validate Serial status-[528] took-[1117.29]ms.
09/02/16 16:16:57:643 | [INFO] | | | | OOBELib | | | 9680 | IALClient IAL_SetCaller-[0] took-[0.00]ms.
09/02/16 16:16:57:643 | [ERROR] | | | | OOBELib | | | 9680 | OOBELib IAL VSN Common LEID not found
09/02/16 16:16:57:643 | [ERROR] | | | | OOBELib | | | 9680 | OOBELib IAL ValidateSerial call has failed : 528
09/02/16 16:16:57:643 | [ERROR] | | | | OOBELib | | | 9680 | Using Driver/ALL combination for offline/invalid SNs scenario
09/02/16 16:16:57:643 | [ERROR] | | | | OOBELib | | | 9680 | SN validated for AAMEE mode
09/02/16 16:16:57:643 | [INFO] | | | | OOBELib | | | 9680 | OOBELib stat = 257
09/02/16 16:16:58:537 | [ERROR] | | | | Adobe PRTK | | | 6068 | Failed to validate the serial number
09/02/16 16:16:58:537 | [INFO] | | | | Adobe PRTK | | | 6068 | Return code 14
09/02/16 16:16:58:537 | [INFO] | | | | Adobe PRTK | | | 6068 | *** Adobe PRTK tool END ***