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Adobe Acrobat Reader DC - Crash on launch

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DOWNLOADED FILE:  AcroRdrDC1502020039_en_US.exe

OPERATING SYSTEM:  Windows 10 Enterprise (amd64), Windows 8.1 Enterprise (amd64), Windows 7 Enterprise SP1 (amd64)

 

The installer includes both the primary MSI (acroread.msi, version 15.007.20033) as well as an update MSI (acrordrdcupd1502020039.msp, version 15.020.20039), which install without error or issue. However, following the install, any attempt to launch Reader results in an error and prevents Reader from launching. The error text in question is...

 

Faulting application name: AcroRd32.exe, version 15.7.20033.2203, time stamp: 0x5507d7da

Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

Exception code: 0xc0000005

Fault offset: 0x00a77b54

Faulting process id: 0x38c

Faulting application start time: 0x01d254a00b91a4f1

Faulting application path: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Faulting module path: unknown

Report Id: 4970351d-c093-11e6-b90c-005056b6541f

 

If I decompress the aforementioned downloaded EXE and install the aforementioned MSI without updating with the aforementioned MSP, Reader appears to function without error or issue. Decompressed files look like this...

 

abcpy.ini

AcroRdrDCUpd1502020039.msp

AcroRead.msi

Data1.cab

setup.exe

setup.ini

 

Please advise.

 

Thanx.


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