We are using Acrobat Pro DC on several computers in our company (both Windows 7 and 10). We also use FileMaker (versions 14 and 15) which has container fields that we place pdf files into. FileMaker displays the pdfs in the container fields using a combination of Internet Explorer and the default pdf viewer (Acrobat in our case). Last week after the Windows and Adobe updates we started getting this error:
"There is a problem with Adobe Acrobat/Reader. If it is running please exit and try again (9:9)."
and FileMaker crashes after hitting OK in the error message box.
I fixed a Windows 7 PC by disabling the Adobe Reader add-on in Internet Explorer. However, the Adobe Reader add-on does not show up in any of the Add-on lists when I go to Manage Add-Ons in Internet Explorer 11 on a Windows 10 PC. I uninstalled Acrobat, ran a registry cleaner, then reinstalled an older version of Acrobat DC and the pdfs in container fields show up in FileMaker until Acrobat updates and the error message comes back.
I contacted FileMaker tech support and they said it sounded like an Adobe issue, so they weren't much help.
Has anyone else had this FileMaker / Adobe issue? It sounds similar to the problems described in another thread https://forums.adobe.com/thread/2221850