I have been trying hard to make the Acrobat 2015/2017 installations work for us, but I am still having trouble. The 2015/2017 installers and serials work fine for manual installation . The problem is after the software is installed the user is forcibly prompted to logon. I have already done the following and failed each time:
1. Using the “adobe_prtk.exe” tool with the following command:
adobe_prtk.exe --tool=Serialize --leid=V7{}AcrobatESR-12-Win-GM --serial=xxxx-xxxx-xxxx-xxxx-xxxx-xxxx --regsuppress=ss
The above produces the following:
Return Code = 25 or 14 instead of 0
2. Run Adobe Acrobat DC Customization wizard, add serial number and “Grant Offline Exception & Disable Registration”
This produces the error “Offline exception grant process failed”
Here is what is shown in the bottom of the log file:
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | SN not validated in this session
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | No SN to be remembered
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | User hasn't registered
09/18/17 11:54:15:233 | [INFO] | | | | OOBELib | | | 4988 | OOBELibImpl::CommitPCD ENDED
09/18/17 11:54:15:233 | [INFO] | | | | SLCoreService | | | 4988 | Shutting down SLCore 2.0 Release (build 2.0.1.360321).
09/18/17 11:54:15:245 | [INFO] | | | | SLCoreService | | | 4988 | Service destruction took 12.0 ms and succeed.
09/18/17 11:54:15:245 | [INFO] | | | | OOBELib | | | 4988 | Closing AdobeIALClient 1.0 Release (build 1.0.6.3) session.
I have called adobe multiple times and waited for hours. nobody ever answers the phone. I need this issue resolved ASAP.