Hello we are having an issue in our organization with Creative Cloud and Acrobat XI. This problem exists on ANY computer that has Acrobat XI installed alongside a CC application. The problem is the Adobe CC application sees Acrobat XI as Acrobat DC. This occurs regardless of which program is installed first. In the images below the computer has Acrobat XI, and Premiere Pro installed. You can see in the first image the CC app sees Acrobat DC installed and offers to update it. The second image shows the Programs and Features window, Acrobat DC is not installed.
This is a problem because we configure our CC deployments to allow the user to update their application(s) without admin approval. When the user updates all their apps, the CC application takes the liberty of updating Acrobat XI to Acrobat DC. Since the user isn't licensed to use Acrobat DC it runs as a 7 day trial. When the trial expires, the user is unable to open files or print to PDF with out re-installing Acrobat XI. THIS IS REALLY FRUSTRATING. As you can see in the image below after clicking update, Acrobat XI has been replaced by Acrobat DC:
Even after uninstalling Acrobat DC, restarting the computer, re-installing Acrobat XI, and fully patching it. The CC application still sees Acrobat XI as DC and offers to update it. So the next time the user updates their CC apps, the Acrobat Xi will be uninstalled again restarting the process:
I have tested installing Acrobat XI before and after the Adobe CC applications but I still get the same result. This even occurs on fresh installs of Windows and after I've run the Adobe CC Cleaner Tool on older laptops. I'm beginning to think the software is designed to work this way: To force users off their perpetual license software into a trial that asks them to buy a license in 7 days. Has anyone else experienced this issue and know how to fix it?
Thanks,