Our firm is having an Adobe Acrobat "missing redaction capability" via Citrix Session only issue.
Most of the firm uses Adobe Acrobat X (PRO), some users use Adobe Acrobat Standard (which does NOT have redaction capability).
When Acrobat PRO users remotely access the network via Citrix they don't have redaction capabilities. My engineer re-installed Acrobat Pro on the Citrix server yesterday and it seemed to work. He checked many things including Group Policies. Today I tested it and it worked fine Citrixed in as myself, but failed Citrixed in as another Acrobat Pro user.
This is a maddening problem.
Any suggestions?
Thanks so much for your input. It is greatly appreciated.citrixAcrobatKnowledge Base