Good afternoon all,
We are having an issue with Adobe acrobat DC. We are able to launch the application as a user. We get the splash screen with the tour option. We close this and try to open a pdf document. The document opens and and after a few seconds, the application crashes with the following error -
Problem signature:
Problem Event Name: APPCRASH
Application Name: Acrobat.exe
Application Version: 19.8.20080.44583
Application Timestamp: 5bca525b
Fault Module Name: ucrtbase.DLL
Fault Module Version: 10.0.10586.1412
Fault Module Timestamp: 5a64613e
Exception Code: 40000015
Exception Offset: 0008480a
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 1033
Additional Information 1: 1e92
Additional Information 2: 1e923e5dcc4311ea3a0cf01d084a9b5d
Additional Information 3: 8f08
Additional Information 4: 8f08d1a00eeaaa3c8c9f50cca7c51704
I have looked online for information on this issue. I have tried a reg key to disable protected mode, creating folders in the c:\Users\username\appdata\local\ (forget the rest of the path). These are not protected documents. This started happening after the installation of adobe updates. Acrobat DC worked fine up until mid september, 2018.
Any information is greatly appreciated,
Martin Reyes