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Problem upgrading Adobe Acrobat DC

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Hi.

 

I use Munki to distribute application in my Mac environment, also for Adobe Creative Cloud packages.

The only problem I have is with Acrobat DC, I'm trying to update my previous installation of Adobe Acrobat DC 18.011.20035 to the new 19.010.20091 release.

 

During the silent install/upgrade I can see these error logs:

Installing Adobe Acrobat DC CC (1 of 1)...
    suppress_bundle_relocation: False
    Preparing for installation…
    Preparing the disk…
    Preparing Adobe Acrobat DC (Continuous)…
    Waiting for other installations to complete…
    Configuring the installation…
    2.2 percent complete...

...

    86.961525 percent complete...
    Running package scripts…
    Validating packages…
    97.75 percent complete...
    Install of Acrobat DC Installer-19.010.20091.pkg failed with return code 1...
ERROR: ------------------------------------------------------------------------------
ERROR: installer: Package name is Adobe Acrobat DC (Continuous)
ERROR: installer: choices changes file '/tmp/munki-pcOYDm/choices.xml' applied
ERROR: installer: Upgrading at base path /
ERROR: installer:PHASE:Preparing for installation…
ERROR: installer:PHASE:Preparing the disk…
ERROR: installer:PHASE:Preparing Adobe Acrobat DC (Continuous)…
ERROR: installer:PHASE:Waiting for other installations to complete…
ERROR: installer:PHASE:Configuring the installation…
ERROR: installer:STATUS:
ERROR: installer:%2.200000
ERROR: installer:PHASE:Validating packages…
ERROR: installer:%3.847487
ERROR: installer:PHASE:Writing files…
...

ERROR: installer:%82.137176
ERROR: installer:PHASE:Optimizing system for installed software…
ERROR: installer:%83.045501
ERROR: installer:PHASE:Moving items into place…
ERROR: installer:%84.456616
ERROR: installer:PHASE:Running package scripts…
...

ERROR: installer:PHASE:Validating packages…
ERROR: installer:%97.750000
ERROR: installer: The upgrade failed (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.)
ERROR: ------------------------------------------------------------------------------
    Allowing idle sleep
Finishing...
    Getting info on currently installed applications...
Done.

 

I use a ChoiceChangesXML file to exclude the installation of AcroServicesUpdater. Anyway if I don't use this, installing all subpackages, the issue is the same.

Has anyone ever used Munki with the new Acrobat DC 19?

 

I tried to use Packages tab in the Admin Console of Adobe web dashboard to create the install package but, as 18 release created with Creative Cloud Packager, it can't create a right installer for Munki. So I used the Acrobat_DC_Web_WWMUI.dmg file created by CCP in the Library Cache folder.

 

Please let me know, thanks.

Bye, Morgan


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