Hi,
for few hours, i started the system restore in Windows 7 Professional, Windows Updates problem with Sophos (Adobe CC Cloud Desktop App and Adobe Acrobat installed at this time). Recovery Point, before i started Adobe CC installation.
After restore the system boots fine.
I started the setup from our package (CC Desktop Cloud App plus Adobe Acrobat Pro DC).
The log
4/12/19 12:57:49:632 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Build Version - 1.15.0.68
04/12/19 12:57:49:632 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Logging Level verbosity Set to 4
04/12/19 12:57:49:648 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Successfully fetched the optionXML content from MSI database ...
04/12/19 12:57:49:648 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | The OS language detected for Acrobat (de_DE)
04/12/19 12:57:49:648 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | MSI ProductCode ({AC76BA86-1033-FFFF-7760-0C0F074E4100}) is not installed on the system ...
04/12/19 12:57:49:663 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | The install language for Acrobat (APRO19.0) from the fallback map (de_DE)
04/12/19 12:57:49:663 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Bootstrapper launch location is :: C:\Adobe-CC\Verwaltung\Build\ASU\Set-up.dat
04/12/19 12:57:49:866 | [INFO] | | ASU | OPM | OPM | | | 6964 | Build Version - 10.0.0.99
04/12/19 12:57:49:866 | [INFO] | | ASU | OPM | OPM | | | 6964 | Logging Level verbosity Set to 4
04/12/19 12:57:49:866 | [INFO] | | ASU | OPM | OPM | | | 6964 | Schema version and schema compatibility version are same or greater than current
04/12/19 12:57:49:913 | [INFO] | | ASU | OPM | OPM | | | 6964 | _opm_handle_OPDReturnedStatus called with opdStatus as:0
04/12/19 12:57:49:913 | [INFO] | | ASU | OPM | OPM | | | 6964 | No Record found for the input fields in opm_getValueForKey
04/12/19 12:57:51:211 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Build Version - 1.15.0.68
04/12/19 12:57:51:211 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Logging Level verbosity Set to 4
04/12/19 12:57:51:211 | [INFO] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | The return code from the Bootstrapper Process is (0).
04/12/19 12:57:51:317 | [ERROR] | | ASU | MSIInvoker | AAMEEUtilities | | | 6244 | CreateProcess failed. PathToProcess does not exist.
04/12/19 12:57:51:317 | [FATAL] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Failed to launch the Adobe Installer process.Stopping the installation process.
04/12/19 12:57:51:317 | [ERROR] | | ASU | MSIInvoker | MSIInvoker | | | 6244 | Failed in Acrobat (C:\Adobe-CC\Verwaltung\Build\Setup\APRO19.0) deployment (3211311).Stopping the installation process.
I logged in as administrator on this machine, i run Adobe CC Cloud cleaner with admin rights, restarts Pc.
Then i run Adobe Acrobat DC Cleaner, restart pc.
Run installer, without success.
What can i do, to install our package.
Best regards
Matthias Keller