I had Acrobat XI Std installed on a Windows 2012 R2 server running Remote Desktop Services. A user was having problems with it randomly crashing. I uninstalled it last night and installed a trial version of Acobat DC Pro as a troubleshooting step. This has already crashed at least once today. There are 3 application even log entries listed below related to the crash. The event ID 0 entry looks to be some event unknown to the Windows Event Viewer. Is there somewhere else to find info on that event?
The root of the problem looks to be with the Visual C++ 2013 Redistributable. She says that the crash happened when she was attempting to add a new page to a PDF doc. Any suggestions on troubleshooting problems related to the MSVCR120.dll?
Event ID 0
The description for Event ID 0 from source Adobe Acrobat cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.
If the event originated on another computer, the display information had to be saved with the event.
The following information was included with the event:
Event ID 1000
Faulting application name: Acrobat.exe, version: 15.8.20082.15957, time stamp: 0x55960c1a
Faulting module name: MSVCR120.dll, version: 12.0.21005.1, time stamp: 0x524f7ce6
Exception code: 0xc0000409
Fault offset: 0x000a7666
Faulting process id: 0x41dc
Faulting application start time: 0x01d0e000f4ae0c70
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Faulting module path: C:\Windows\SYSTEM32\MSVCR120.dll
Report Id: 21c0e4ee-4bf5-11e5-80c6-000d3a907940
Faulting package full name:
Faulting package-relative application ID:
Event ID 1001
Fault bucket , type 0
Event Name: BEX
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 15.8.20082.15957
P3: 55960c1a
P4: MSVCR120.dll
P5: 12.0.21005.1
P6: 524f7ce6
P7: 000a7666
P8: c0000409
P9: 00000007
P10:
Attached files:
C:\Users\user1\Desktop\Invoice 21960.pdf
These files may be available here:
C:\Users\user1\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_dd3f 64b5713822381087b1533a46c31dcf05d3c_aab9ae81_0d180f61
Analysis symbol:
Rechecking for solution: 0
Report Id: 21c0e4ee-4bf5-11e5-80c6-000d3a907940
Report Status: 2048
Hashed bucket: