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Where is the full package offline installer so I can test deployment of Acrobat Pro DC subscription?

August 30, 2018, 4:19 am
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2 hours so far.... 2 hours and still no install files to determine if this software is even fit for our purpose.

 

Honestly, How hard is it to get access to the offline installation media?

 

Its trial software... it stops working after 7 days!

 

If its THIS much hassle, just to get to see if the trial software even works... what is going to be like once we've paid our money?

 

 

 

In the 2 hours I've been chasing support (who happily dodge the question or require me to interact with the "Specialist Deployment Team"), I've downloaded AND installed 3 other vendors PDF software from full package installers.

 

 

Can you guess where Acrobat is coming in the list for our software & deployment evaluation...

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Acrobat Standard 2017, Auswertung der MST bei der Installation schlägt fehl

August 31, 2018, 1:35 am
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Hallo,

 

wir verteilen als IT-Dienstleister für den öffentlichen Dienst in unsere Umgebung Acrobat Standard u. Professional 2017. Es handelt sich um ca. 220 Clients insgesamt. Bei vielen muss das Update noch von der Version XI vorgenommen werden.

 

Das Deployment wird mit SCCM 2007 auf Windows 7 durchgeführt. Das Paket besteht aus den Installationdateien der Version 1701130051 + dem aktuellen Patch der Version 1701130099. Die Konfiguration der Installation wird mit dem "Acrobat Customization Wizard DC", also per MST, vorgenommen.

 

Die Classic-Track Lizensierung wird mit einer Mengenlizenz über die MST mit der Offline Exception durchgeführt. Die Ausführung der Installation im Paket geschieht über ein Powershell-Script.

 

Seit ein paar Versionen haben wir das Problem das die Erstinstallation im Ersatz des Acrobat Readers unvollständig durchgeführt wird. Es werden anscheinend die Anpassungen der MST nicht mehr angewendet. Zum Beispiel ist die Lizensierung nicht angewendet und die Anpassung der "Online Services and Features" werden komplett ignoriert. Es macht den Anschein das die MST komplett ignoriert wird.

Das ist die Syntax unserer Installation: msiexec.exe /I AcroPro.msi TRANSFORM=AcroStan.mst EULA_ACCEPT=YES DISABLEDESKTOPSHORTCUT=1 /qn /l*v C:\Windows\Temp\AcroStd_2017_17.008.30051.log

 

Bis zur Version 70 hat alles funktioniert. Dies waren die Versionen der Umstellung von Acrobat XI. Danach wurden im wesentlichen nur die Updates durchgeführt, also die Installation des MSP der jeweiligen Version.

Aktuell steht de Umstellung der restlichen XI-Versionen an die wir so natürlich nicht durchführen können.

Im Moment behelfen wir uns in dem wir die funktionierende Version installieren und danach das aktuelle Update durchführen. Das ist ein Workaround und nur in Einzelfällen durchführbar.

 

Ich habe schon einiges versucht. In der Regel habe ich das bisherige Paket genommen und nur die MSP ausgetauscht.

Für die aktuelle Version habe ich die kompletten Sourcen der Installationsdateien von der Adobe-Seite heruntergeladen und die bisherigen damit ersetzt.

Ich habe die MST neu erstellt.

Ich habe die Installation des alten Paketes genommen und mit der neuen MST kombiniert.

 

All dies hat nicht zum Erfolg geführt.

Im Moment bin ich völlig ratlos was die Ursache betrifft und wie ich weiter vorgehen kann.

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AcroPDF.dll

August 21, 2018, 5:19 pm
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In a VS 2017 Winforms VB application dealing with package designs, predominatly based on PDF files, I felt the need to provide a preview of those files in several points along the workflow.
At first I used a third-party component, but in some cases the designers created one or more hidden layers in the PDF files and they were all made visble by the component, obviously creating some confusion.
In the begining of April I decided to use the Adobe ActiveX control instead, with good results since then ( AcroPDF.dll, which in my Windows 10 machine the Acrobat Reader DC installer placed in C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX ).
However, yesterday I had to make a slight change in a form ( not related with PDF files ), deployed the application, and a few hours later some users reported an exception in several forms using the PDF viewer ( "Could not load file or assembly 'AxInterop.AcroPDFLib', Version=1.0.0.0, Culture=neutral"... ).
At first I thought I could have inadvertently modified the list of deployed files, but both AxInterop.AcroPDFLib.dll.deploy and Interop.AcroPDFLib.dll.deploy were included, and besides I had no problems with the PDF viewer in my computer.
The only significant note I can remember is that there was an apparently large security update of Acrobat Reader DC a few days earlier ( and at least two or three VS updates since the last time I had to deploy a new version of my application ). Besides that, the customer's computers run Windows 8, but I until now it didn't seem to matter.

An extensive Google search on the issue failed to provide any clue, so at this point I can't even identify the source of the problem, much less a solution for it.
Does anybody know what might be going on ?
Thanks.

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Acrobat 2017 Xenap login for first time user

August 31, 2018, 4:19 am
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During logon to Xenapp for first time (roaming profile and local profile does not exist)  user is presented for couple of minutes

during logon with following as seen in attachment.How to fix it?

acobat.jpg

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Acrobat DC Customization Wizard Links to FTP are dead. FTP site now requires a logon? Adobe can you fix your links?

January 29, 2018, 5:28 am
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   I have a distribution license for Adobe Reader Dc and need the DC Customization Wizard.   The link on the adobe enterprise tools page points to ftp.adobe.com

 

  Welcome to the Wizard — Acrobat Customization Wizard DC for Windows

 

  These links are dead since the Adobe pub FTP site now requires a logon.   You can no longer go directly to the link

 

   ftp://ftp.adobe.com/pub/adobe/acrobat/win/AcrobatDC/misc/ 

 

   This must have changed in the last few months.   I was always able to got directly to the  ftp://ftp.adobe.com/pub in the past.

 

 

    Help! 

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Acrobat Standard/Pro 2017, evaluation of TRANSFORM (MST) during installation fails

September 3, 2018, 1:51 am
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Hello,

 

we deploy Acrobat Standard and professional as IT service provider for the public service in our environment 2017. It's about 220 clients in total. For many, the update must be made by the version XI.

 

 

The deployment is performed with SCCM 2007 on Windows 7. The package now  consists of the installation files of version 1701130051 + the current patch version 1701130099. The installation is configured with the "Acrobat Customization Wizard DC", so via MST. The classic track licensing is performed with a volume license with the option "Grant Offline Exception".

The installation in the package happens via a PowerShell script. This is the syntax of our basic installation: msiexec.exe /i AcroPro.msi transform = AcroStan.mst EULA_ACCEPT = YES DISABLEDESKTOPSHORTCUT = 1 /qn / l * v C:\Windows\Temp\AcroStd_2017_17.008.30051.log The next stept installs the patch.

 

Since a few versions, we have the problem of the initial installation was incompletely performed. It the adjustments of the MST are no longer applied apparently. For example, the licensing is not applied and the adjustment of the '"online services and features" are completely ignored. It makes it seem that the MST is completely ignored. The behaviour already exists in the basic installation.

After the first start of the installed product the licensing procedure starts. It starts with the login with the Adobe-ID. Cause we use the classic track we have no seperate user IDs.

 

Everything worked up to version 17011.300.70. These were the versions we have used for the update of Acrobat XI in our surrounding. Then essentially only the updates were carried out, so the installation of MSP. This does not change the licensing of the installed product.

The conversion of the remaining Acrobat XI versions we currently cannot carry out with the current behaiour.

 

At the moment we install the functioning version and then perform the latest update. This is a workaround and meaningful only in exceptional cases.

 

I've tried quite a bit. Usually, I have used the previous package and only replaced the MSP.

I downloaded the complete sources of the installation files with the version 17.008.30051 from the Adobe site and rebuild the package with it.

I've recreated the MST.

I have used the installation sources of the old package and combined with the new MST.

I have tried the installation string also without SCCM and powershell in a console.

 

All this does not led to success.

At the moment, I'm completely at a loss what is the cause and how I can proceed.

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pdfpreviewhandler Acrobat DC Server 2016 RDS prevent deleting .pdf

September 6, 2018, 3:11 am
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A customer of ours uses Server 2016 Remote Desktop Server.
They have Adobe Acrobat DC en Adobe Acrobat Reader installed on the Remote Desktop Server.

If Acrobat DC is the default PDF application:

When you turn the previewpane on in the Windows Explorer and you 'preview' a PDF file located on a networkshare the preview prevents you from deleting the file.
You can't delete the file because the file is in use by 'Windows Explorer'.

 

If Acrobat Reader is the default PDF application the preview works fine and you are able to delete the PDF-file.

This isn't a workable workaround for the customer because they edit +/- 200/300 PDF files a day.

 

We tried replacing the PDFPrevHndlr.dll from Acrobat DC with the PDFPrevHndlr.dll from AcrobatReader and from a clean Acrobat DC installation on Windows 10 (which doesn't experianced the problem). But the other PDFPrevHndlr.dll won't work with the installation they complete break the pdf-previewer.

 

Is there any way to resolve this issue for the customer?

 

Greetings,

 

Jorg Kouwijzer

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Deploy DC Reader with error Error 1334. the file 'natives_blob.bin' cannot be installed

April 19, 2018, 2:24 pm
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Hello all experts,

Here are the steps that I've done. Please let me know where I did wrong

I downloaded from the adobe ftp a reader AcroRdrDC1800920044_en_US.exe and extract it to get the MSI file using a run command as:

AcroRdrDC1800920044_en_US.exe -nos_o"%homepath%\desktop\ReaderDC"

after the extract, I get a folder including the MSI file and a AcroRdrDCUpd1800920044.msp file.

I slipstreamed that msp file using: msiexec /qb /a acroread.msi /p AcroRdrDCUpd1800920044.msp

Then do the Adobe DC customization to get the transform mst file

Finally I rand msiexec /I Acroread.msi transforms="Acroread.mst"

and I get the error 1334. the file 'natives_blob.bin' cannot be installed because the file cannot be found in the cabinet file.

 

Can I anyone help?

Thank you very much in advance.

 

Best!

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Looking to install Adobe DC Standard on Virtual server

September 5, 2018, 4:26 pm
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I am curently looking at installing Adobe DC Standard on a virtual server and have a few questions.

 

1) This remote desktop environment is used by multiple users however not all of the users will require Adobe Standard is it possible to only license a portion of the total users.

 

2) There is a possibility in the future that there will be a pool of remote desktops. multiple remote desktops (same environment) that users will be load balanced between. do i need to purchase a license for each user for each server? or can the one license be used regardless of what server they connect to?

 

Thanks,

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Convert C4 files to PDF?

October 4, 2015, 12:17 am
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Is there an Adobe product that can convert C4, JEDMICS or CALS files to PDF?  The C4 files are blueprints so I need to be able to zoom and manipulate the image without distorting it.  I tried printing the image directly from the C4 file and save to Adobe Acrobat Pro DC but it didn't work.  When I zoomed in on the image it distorted it. 

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Adobe Acrobat DC Windows not Appearing on OSX

October 24, 2017, 8:06 am
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Hello,

 

 

We have had a user report an issue where DC is not rendering at all unless using the top menu bar the user select full screen mode. Otherwise no windows will appear, this includes opening it using a PDF, opening it from the applications folder and creating from screenshot.

 

We have tried updating to the latest version of OSX and reinstalling the Acrobat DC, As we are using Creative Cloud it wont let us predate the version

 

Thanks

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How remove th sign in required that launches after install Acrobat

September 7, 2018, 6:55 am
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I have to create a package of Adobe Acrobat 2017 with thinapp 5.2.3, but when I launch the virtual package (Acrobat 2017), the pop-up "the sign in required" appears.

The licence is a "VolumeLicence".

Before to create the package, I create a .mst with the application "Acrobat Customization Wizard", I allow "standalone Acrobat deployment with CCE serial", select "Suppress display of End User License Agreement (EULA)" and then I launch the application : any pop-up.

Then I create a virtual package with ThinApp, but when I lauch the virtual application, the pop-up  "the sign in required" appears.

Can you help me ?

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Switch default PDF reader to DC from Acrobat pro, via registry, W7 & W10 ?

September 7, 2018, 10:23 am
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I am trying to determine who *really* uses Acrobat Pro (licensing wise) and would like to force a default association of PDF files with Reader DC instead, as a way to let our environment tools (bigfix, SCCM) determine who really fires up Pro for its features and therefore really needs it (otherwise once pro is associated with PDFs it will always preempt reader and open it first, which gives us false positives on actual usage of Pro).

 

I know the manual ways to do file associations, possibly GPOs, but we would prefer a registry key we can push more controllably if possible... If there a key that lets you change default assignment of PDF files to open with Reader DC only (and remove Acrobat Pro as the default) - if there was we could push that to the entire environment group by group (better than GPO) which would be friendlier than uninstalling pro wholesale and see who really complains and needs it...

 

I looked at HKCU\SOftware\classes,  open with....

HKLM\Software \classes

HKEY_CLASSES_ROOT, open with

Deeper under HKLM under windows\current version\Explorer\fileext 

 

In each case you see Reader and acrobat pro as options a or b, and a key that reads "ab" or "ba" or whatever presumably to affect order...

But I played with all those, restarted explorer, and got occasional success on Win10 but never on Win7. Looks like file associations were system based in 7 and are user based in W10, which makes it really hard...  Is this doable at all via registry ?

 

Or is there a simpler way, like reinstalling reader DC and forcing it to grab associations ? Just want something I can deploy to thousands of PCs and not have to ask users to repick..

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Dodatkowy język interfejsu.

September 9, 2018, 11:15 pm
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Witam

Jak mam dodać dodatkowy język interfejsu dla Adobe Rader Pro 2017.

Pobieram wersję All Languages z portalu LWS, ale za każdym razem instaluje się wersja Angielska i Polska.

Potrzebuję wersję Niemiecką.

Jak mam dodać wersję Niemiecką?

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Reader DCのアップデートスケジュールと先行入手について

September 11, 2018, 9:39 am
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お世話になります。

Acrobat Reader DCを複数拠点のPCに展開しておりますが、アップデートの予定はどちらで公開されていますでしょうか？

また、評価のため、先行入手は可能でしょうか？アップデートが原因かどうか切り分けはついていませんが、Acrobat Reader DCのアップデートと同じタイミングで複数のPCで業務APが起動しなくなったことがあり、あらかじめ評価しておきたい次第です。

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DC Reader usage for non-DC users

September 13, 2018, 5:34 am
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hi

we face a problem on multiuser devices.

 

User A has Arcobat DC license and gets DC software installed on his device.

user B has only READER installed on B's device.

 

User A now works on B's device -> DC will be installed, READER uninstalled.

User B returns and cannot work with READER included in DC installation.

 

What is the right procedure to provide READER to all and DC to moving users?

 

BR

Markus

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Adobe Reader XI - Preferences - Basic Tools Central Customizing

September 14, 2018, 11:38 am
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Hello community,

 

is there a solution to customize the default Adobe Reader Preferences in Windows central (group policies, registry, etc...)?

 

So that a certain preference - in the current case "basic tools" -> "use fixed resolution for snapshot tool images" - can be configured central to enable all users forever the certain preference as default in a terminalserver environment with a daily reboot from a master image.

 

I hope someone has a solution for this request!

 

Many greetings

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Getting "trial has expired" error when installing on a 100-package license to a desktop.

September 17, 2018, 7:49 am
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I am trying to install on a desktop (and have done so successfully on seven other computers), and I keep getting a "trial has expired" error. ONLY ON Acrobat DC. InDesign and Photosho installed fine.

 

Help!

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I already have a company subscription for Acrobat Pro but i keep getting prompted purchase the new installer

September 18, 2018, 3:38 pm
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How do i get new downloads to register with my enterprise subscription and not have to purchase for each installation?

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Detecting the installed version of Acrobat

September 20, 2018, 7:41 am
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I am trying to find a way to detect the version of Acrobat installed on a computer.  Since the 2017 install file is the same for Standard and Professional, my discovery tool shows them as the same software title.  Is there a way to tell the difference between the two?  Such as the build number that I can see the system to scan for.

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