Please let me have a sample xml file, which is InTune compatible, with configuration for removing DropBox and Other Locations from the deployed app.

I have already visited Enterprise Mobility Management — Enterprise Guide for Acrobat on Mobile Devices

Thanks!

How do i get new downloads to register with my enterprise subscription and not have to purchase for each installation?

Je suis titulaire d'un compte Adobe ID (personnel) et je désire créer un Enterprise ID pour acquérir d'autres abonnements pour des employés.

Comment procéder ?

I am creating a package for global deployment(31,000 endpoints). I have been asked to remove the "Online Support" and "Repair Installation" menu items.

Acrobat DC

Version: 19.008.20071

I have tried to use a Java script from Reader install instructions for Reader 9.

//HideMenu.js

//Hides Help – Repair Adobe Reader Installation

app.hideMenuItem(“DetectAndRepair”);

//Help – Online Support

app.hideMenuItem(“OnlineSupport”);

This is not working.

Any help would be appreciated.

Thanks,
Pete

Last year, we deployed Adobe Acrobat DC with a perpetual license key with offline exemption. Within the last week, some users, less than 5%, have been prompted to log in when starting the application rendering it unusable. The current workaround is to uninstall then reinstall the software and we're looking for a better way. What is the best way to troubleshoot this issue?

Adobe Acrobat DC (2015) - 15.006.30456

Microsoft Windows 10 Enterprise - 10.0.17134 Build 17134

Hi,

I found RUM is updating correctly Acrobat but when used with --productVersions=APRO" nothing is happening. What does it means?

Thanks,

François

I have looked over this site and have found ways to manually remove the software.  Is there a way to silently remove it from a MAC?

Thanks,

NC

Is there documentation to help understand the use of the .p12 file in the preflight folder?  A folder and a password protected certificate is generated each time Adobe is updated and it is a security concern that I'd like to cover. Screenshot attached. 

My customer has bought two licenses for Acrobat Standard DC 2017 (classic track). One German license key and one "International English" license key.

So I have created two different .MST-files using Acrobat Customization Wizard one for each license key.

Both files are identical except for the license key used for installation.

Deployments are working fine, but when I start the Acrobat Distiller from the German installation it looks like this:

In comparison this is the GUI of the english Distiller as it should be:

No reboot or reinstallation could change that. I already tried to switch the Windows GUI, but no change.

The target OS-platform is Windows 7 Enterprise (64-bit) patchlevel November 2018.

I have not found any comparable issue when googling, yet.

Has anybody got the same or similar issue and any hint how to fix that?

Hi,

The link below shows the font pack. Is Adobe Acrobat Reader DC Font Pack free?

Adobe - Adobe Reader : For Windows : Adobe Acrobat Reader DC Font Pack (Continuous) - For Acrobat Reader DC version 19.x…

Dear Community,

We run a local-domain based Terminal Server 2012 R2 as a HyperV VM guest, with thin clients connecting to it.

The same was happening when TS was running as a VMware guest on ESXi 6.5 host.

All users use Adobe Acrobat DC Pro (2015) in parallels with some other 3rd party solutions, i.e. Worldox GX4 is one of those.

Staff is opening PDF files and then editing, running OCR or just highlighting parts of documents they wish to come back to later.

However, we have noticed that quite often and in files of varying size and complexity (from single page, all text to hundreds of pages, content-rich documents) after a while open PDF file will just go blank?

All highlighting lost, all editing changes lost etc.

The only way to go back to the file is to close Acrobat and re-open the file, hoping some changes have been saved.

The only way we can prevent this  is by frequently saving the file which is being manipulated at the time.

However, it's very inconvenient for our staff to focus on having to save changes every couple of minutes, rather than work.

We initially thought this may be due to corrupt Terminal Server profile, but that can be excluded now.

We also supposed it may do with the low available RAM - server is assigned 32 GB, but it's never in use over 70%.

Any ideas?

Below is system information:

Account Detail:

   User Account Control: Default

   Process Integrity: Undefined

   Profile Type: None

Acrobat Detail:

   Sandboxing: Off

   Captive Reader: No

   Multi-Reader on Desktop Support: Off

Applications Installed:

   Office Version: Office 2013 32-bit

Available Physical Memory: 4194303 KB

Available Virtual Memory: 3931912 KB

BIOS Version: VRTUAL - 1

Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Version: 11.00.9600.16384 (winblue_rtm.130821-1623)

    Creation Date: 2018/06/27

    Creation Time: 11:15:15 PM

Default Mail: Microsoft Outlook

    mapi32.dll

    Version: 1.0.2536.0 (winblue_rtm.130821-1623)

Display Detail:

   Screen Width: 1920

   Screen Height: 1080

   Number of Monitors: 1

   Number of Mouse Buttons: 5

   Has Mouse Wheel: Yes

   Has Pen Windows: No

   Double Byte Character Set: No

   Has Input Method Editor: Yes

   Inside Screen Reader: No

Graphics Card: Microsoft Basic Render Driver

    Version: 6.3.9600.19176

    Check: Not Supported

Installed Acrobat: C:\Program Files (x86)\Adobe\Acrobat 2015\Acrobat\Acrobat.exe

    Version: 15.6.30457.308313

    Creation Date: 2018/11/07

    Creation Time: 2:09:26 PM

Locale: English (United States)

Monitor:

    Name: Microsoft Hyper-V Video

    Resolution: 1920 x 1080 x 64

    Bits per pixel: 32

OS Manufacturer: Microsoft Corporation

OS Name: Microsoft Windows 8.1

OS Version: 6.3.9600 

Page File Space: 4194303 KB

Processor: Intel64 Family 6 Model 63 Stepping 2  GenuineIntel  ~2297  Mhz

Session Detail:

   Boot Type: Normal

   Is Shutting Down: No

   Network: Available

   Inside Citrix: No

   Inside VMWare: No

   Remote Session: No

   Remote Control: No

   Using JAWS: No

   Using ZoomText: No

   Using Windows-Eyes: No

   Using NVDA: No

System Name: ***TS1

Temporary Directory: C:\Users\********\AppData\Local\Temp\1\

Time Zone: Eastern Standard Time

Total Physical Memory: 4194303 KB

Total Virtual Memory: 4194176 KB

User Name: ************

Windows Detail:

   Tablet PC: No

   Starter Edition: No

   Media Center Edition: No

   Slow Machine: No

Windows Directory: C:\Windows

Hello all.

We are deploying Adobe Reader DC via SCCM on our network with specific settings, and each time we wish to apply patches or updates via SCUP with the official Adobe catalog imported, the settings are being reset on our client workstations. (viewer.aapp being recreated, desktop icon being recreated, file associations...).

Is there a way to avoid this?

Thanks in advance for any clue anyone may have.

Bonjour,

Je dois faire un formulaire pdf qui comporte trois signataires.

A la signature de chacun des signataires certains champs du formulaire doivent se verrouiller.

Or quand je vais dans les propriétés du champ signature, puis dans l'onglet "signature" que je coche "Mention lecture seule pour" "seulement les champs suivants" ou "tous les champs excepté" je ne peux cocher aucun des champs dans la liste.

Je suis sous Adobe Acrobat Pro DC 2015

Est-ce normal ? Cela vous est-il déjà arriver ? Si vous avez une solution je suis preneur :-)

Cordialement

Hola! descargue adobe en mi mac y un día apareció la app en blanco y no puedo cerrarla, ni nada. Esto impide que pueda apagar mi Mac. Ayuda por favor

In an enterprise environment we should be able to control the software version that we deploy to our systems. With Adobe Reader everything works fine but this Adobe Acrobat 2017 Pro is a little bit stubborn and decided to update himself even that the Adobe Acrobat Update service is disabled. Can you please provide us a solution to this issue? We want to disable automatic updates for Adobe Acrobat 2017 Pro. Thank you.

I am using SCCM's Third-Party patching tool and I'm having a problem updating Adobe Reader DC on approximately 40 PCs.  These are all Windows 7 64-Bit Enterprise machines.  Most of these machines have been in production for about 5 years or more.  I have been trying to get these to update by performing a clean install.  I have already used the Adobe Reader cleanup tool (both versions for Reader and DC) and I have ran these twice before installing Adobe Reader.  The version that has been installed is 19.008.20071.  I have an update that I have been trying to push to these 40 machines is Adobe Reader DC 19.008.20074.  Adobe Reader DC 19.008.20074 is failing like all other previous updates.  Just to let everyone know, these issues happened after we attempted to push Adobe Reader DC continuous track on all our machines.  For some reason these 40 machines just failed.  They failed to properly uninstall all old versions of Adobe reader, and even after the Adobe Reader cleaner, I still cannot push updates after a fresh clean install.  Any help will be appreciated.  Also to note, we have some Group Policies in place for Adobe Reader 11 and Adobe Reader DC, but I do not think this would have this kind of adverse effect.  And, we have established at our organization that we will not auto patch any 3rd party products.

Here is the error log I am getting:

Log Name:      System

Source:        Microsoft-Windows-WindowsUpdateClient

Date:          10/18/2018 7:34:13 PM

Event ID:      20

Task Category: Windows Update Agent

Level:         Error

Keywords:      Installation,Installation

User:          SYSTEM

Computer:      [REDACTED]

Description:

Installation Failure: Windows failed to install the following update with error 0x8024002d: Adobe Acrobat Reader DC Update 19.008.20074.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />

    <EventID>20</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>1</Task>

    <Opcode>13</Opcode>

    <Keywords>0x8000000000000028</Keywords>

    <TimeCreated SystemTime="2018-10-19T02:34:13.750786000Z" />

    <EventRecordID>1604279</EventRecordID>

    <Correlation />

    <Execution ProcessID="376" ThreadID="6348" />

    <Channel>System</Channel>

    <Computer>[REDACTED]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="errorCode">0x8024002d</Data>

    <Data Name="updateTitle">Adobe Acrobat Reader DC Update 19.008.20074</Data>

    <Data Name="updateGuid">{29C39245-ED5D-4334-81E4-AA5E80878FAC}</Data>

    <Data Name="updateRevisionNumber">2</Data>

  </EventData>

</Event>

Here is the AdobeARMLog:

[2018-10-19 09:20:26:0402] Adobe ARM 1.824.29.8644 logging started.
[2018-10-19 09:20:26:0402] Command Line:
[2018-10-19 09:20:26:0402] Notify...
[2018-10-19 09:20:26:0402] Could not find ARM server to notify
[2018-10-19 09:20:26:0402]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0402] CreateSessionFromReportData... new instance
[2018-10-19 09:20:26:0402] No Report file
[2018-10-19 09:20:26:0402] InitUIStrings...
[2018-10-19 09:20:26:0828] UpdateARM...
[2018-10-19 09:20:26:0828] IsTimeElapsed...
[2018-10-19 09:20:26:0839] Last check for updates is not registered
[2018-10-19 09:20:26:0839] IsErrorExpired...
[2018-10-19 09:20:26:0889] Last error is not registered
[2018-10-19 09:20:26:0889] IsAnyProductInFullAuto...
[2018-10-19 09:20:26:0889] EULA accepted from 1
[2018-10-19 09:20:26:0889] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:26:0889] InitListener...
[2018-10-19 09:20:26:0889] Init...
[2018-10-19 09:20:26:0889] Notify...
[2018-10-19 09:20:26:0889] Could not find ARM server to notify
[2018-10-19 09:20:26:0889]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0889] StartServer...
[2018-10-19 09:20:26:0889] IsVistaOrLater returns 1
[2018-10-19 09:20:26:0891] ARM Server started
[2018-10-19 09:20:26:0891] Action added: Listener
[2018-10-19 09:20:26:0891] SetupArmUpdate...
[2018-10-19 09:20:26:0905] InitDownloadForArmUpdate...
[2018-10-19 09:20:26:0905] GetOverwriteURL...
[2018-10-19 09:20:26:0905] No overwrite file
[2018-10-19 09:20:26:0905] DownloadArmManifest...
[2018-10-19 09:20:26:0955] DownloadFileAndWait()
[2018-10-19 09:20:27:0653] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:27:0653] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ArmManifest2.msi
[2018-10-19 09:20:27:0660] downLoadFileSet(): File Count: 1
[2018-10-19 09:20:29:0720] StoreCRD...
[2018-10-19 09:20:29:0720] No CRD to store
[2018-10-19 09:20:32:0642] download success with BITs: C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:32:0813] ProcessArmUpdateManifest...
[2018-10-19 09:20:32:0826] InitArmUpdate...
[2018-10-19 09:20:32:0826] EvaluateCondition...: DisableArmUpdate
[2018-10-19 09:20:32:0826] ProcessOSCondition...
[2018-10-19 09:20:32:0826] CheckSystemRequirements os,sp = 61 10 osString = 61W6, physicalMemory (8066) = 8192
[2018-10-19 09:20:32:0826] CheckSystemRequirements failed. Required MaxOS: 60
[2018-10-19 09:20:32:0826] ARM update record found
[2018-10-19 09:20:32:0826] IsNewArmAvailable...
[2018-10-19 09:20:32:0826] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:32:0826] File version: 1.824.29.8644
[2018-10-19 09:20:32:0826] IsNewArmAvailable: ARM version is up to date, returning 0.
[2018-10-19 09:20:32:0827] Newer version ARM update is not available
[2018-10-19 09:20:32:0827] RegisterResult...
[2018-10-19 09:20:32:0828] LogReportDataIntoAnalytics... requested by update ARM
[2018-10-19 09:20:32:0829] Product info missing, cannot report data
[2018-10-19 09:20:32:0829] IsAnyProductInFullAuto...
[2018-10-19 09:20:32:0829] EULA accepted from 1
[2018-10-19 09:20:32:0829] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:32:0829] ************************************
[2018-10-19 09:20:32:0829] InitSessionWithProduct...
[2018-10-19 09:20:32:0829] FindCurrentPDFOwner...
[2018-10-19 09:20:32:0829] .pdf value: AcroExch.Document.DC
[2018-10-19 09:20:32:0829] GetFileVersion(): C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2018-10-19 09:20:32:0836] File version: 19.8.20071.41678
[2018-10-19 09:20:32:0836] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:20:32:0836] ProductVersion: 19.008.20071
[2018-10-19 09:20:32:0836] ProductUACPatching: enabled
[2018-10-19 09:20:32:0836] Product UI Language: ENU
[2018-10-19 09:20:32:0836] ProductLanguage installed: 1033
[2018-10-19 09:20:32:0836] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:20:32:0836] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:20:32:0836] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:32:0836] re-initializing strings with langauge: ENU
[2018-10-19 09:20:32:0922] Run_SpeedLaunchers...
[2018-10-19 09:20:32:0923] Token time: 131844388972313136
[2018-10-19 09:20:32:0923] Registered time : 131837577872392539
[2018-10-19 09:20:32:0923] Run_SpeedLauncher: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] Launched: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] GetSpeadLauncherPath for Acrobat
[2018-10-19 09:20:33:0000] Run_SpeedLauncher:
[2018-10-19 09:20:33:0000] Empty sl path:
[2018-10-19 09:20:33:0000] Started auto mode for: Reader
[2018-10-19 09:20:33:0000] CanRun...
[2018-10-19 09:20:33:0000] IsPatchingDisabled...
[2018-10-19 09:20:33:0000] Admin User, will update
[2018-10-19 09:20:33:0000] StartProduct...
[2018-10-19 09:20:33:0000] IsEULA_Accepted...
[2018-10-19 09:20:33:0000] EULA accepted from 1
[2018-10-19 09:20:33:0000] GetPreferences...
[2018-10-19 09:20:33:0000] Using registered preference AUTO_ALL
[2018-10-19 09:20:33:0000] IsTimeElapsed...
[2018-10-19 09:20:33:0000] Last check for updates is not registered
[2018-10-19 09:20:33:0000] IsErrorExpired...
[2018-10-19 09:20:33:0001] Last error is not registered
[2018-10-19 09:20:33:0001] InitDownloadManager...
[2018-10-19 09:20:33:0001] GetOverwriteURL...
[2018-10-19 09:20:33:0001] No overwrite file
[2018-10-19 09:20:33:0001] Product can start
[2018-10-19 09:20:33:0001] Network is available, waited 0 ms
[2018-10-19 09:20:33:0001] Action added: Download Manifest
[2018-10-19 09:20:33:0001] Downloading Manifest:
[2018-10-19 09:20:33:0001]    URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:33:0001]    file: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0013] DownloadFileAndWait()
[2018-10-19 09:20:33:0047] StoreCRD...
[2018-10-19 09:20:33:0047] No CRD to store
[2018-10-19 09:20:33:0275] BITs download success: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0314] valid after BITs download: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0384] Action deleted: Download Manifest
[2018-10-19 09:20:33:0384] ReportSessionData...
[2018-10-19 09:20:33:0792] UAC is disabled or not registered
[2018-10-19 09:20:35:0580] InitSession...
[2018-10-19 09:20:35:0580] InitUpdateData...
[2018-10-19 09:20:35:0593] InitExtraManifestProperties...
[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesTable...
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesExTable...
[2018-10-19 09:20:35:0593] InitUpdateDataFromRecord...
[2018-10-19 09:20:35:0593] InitUpgrade...
[2018-10-19 09:20:35:0593] Upgrade data not available: Upgrade ID
[2018-10-19 09:20:35:0593] File list in Manifest: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitUpdateFiles...
[2018-10-19 09:20:35:0593] EvaluateUpdateForInstall...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] EvaluateCondition...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] New file object: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] AddFileObject...
[2018-10-19 09:20:35:0593] get update values for Update ID: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitFilesInUse...
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: concrt140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_1.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_2.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vccorlib140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vcruntime140.dll
[2018-10-19 09:20:35:0593] InitManifestProperties...
[2018-10-19 09:20:35:0593] WaitMsiMutexLimit: 60
[2018-10-19 09:20:35:0594] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2018-10-19 09:20:35:0594] WhatsNewURL: http://www.adobe.com/products/reader.html
[2018-10-19 09:20:35:0594] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2018-10-19 09:20:35:0594] WaitDynamicFilesInUse: 86400000
[2018-10-19 09:20:35:0594] AllowUpdateInSystemContext: 1
[2018-10-19 09:20:35:0594] CloseApplications: AdobeCollabSynchronizerNotification
[2018-10-19 09:20:35:0594] Found AllowServiceConditions: SvcCond1;SvcCond2
[2018-10-19 09:20:35:0594] EvaluateCondition...: SvcCond1
[2018-10-19 09:20:35:0594] ProcessFileCondition...
[2018-10-19 09:20:35:0594] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:35:0595] File version: 1.824.29.8644
[2018-10-19 09:20:35:0595] Condition met
[2018-10-19 09:20:35:0595] EvaluateCondition...: SvcCond2
[2018-10-19 09:20:35:0595] ProcessFileCondition...
[2018-10-19 09:20:35:0595] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2018-10-19 09:20:35:0921] File version: 1.824.29.8644
[2018-10-19 09:20:35:0921] Condition met
[2018-10-19 09:20:35:0921] AllowServiceMode: 2
[2018-10-19 09:20:35:0921] Service allowed in full auto mode only
[2018-10-19 09:20:35:0921] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2018-10-19 09:20:35:0921] UrlFallback: http://ardownload.adobe.com
[2018-10-19 09:20:35:0921] IsNotUpdatableAdminInstall...
[2018-10-19 09:20:36:0004] GetOverwriteURL...
[2018-10-19 09:20:36:0004] No overwrite file
[2018-10-19 09:20:36:0084] DownloadFiles...
[2018-10-19 09:20:36:0096] DownloadPayloadFiles...
[2018-10-19 09:20:36:0096] DownloadFilesWithBITs...
[2018-10-19 09:20:36:0170] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0170] No files scheduled for download
[2018-10-19 09:20:36:0337] CancelJobs
[2018-10-19 09:20:36:0337] GetJobs
[2018-10-19 09:20:36:0341] no registered jobs
[2018-10-19 09:20:36:0347] InitInstalls...
[2018-10-19 09:20:36:0347] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0347] SetupArmUpdate...
[2018-10-19 09:20:36:0347] skipping, already executed
[2018-10-19 09:20:36:0347] WaitForMsiMutex...
[2018-10-19 09:20:36:0348] WaitFilesInUse...
[2018-10-19 09:20:36:0469] WaitDynamicFilesInUseEx...
[2018-10-19 09:20:36:0469] value is not registeredtTimeWaitedFilesInUse_Reader
[2018-10-19 09:20:36:0469] MustElevate...
[2018-10-19 09:20:36:0469] already elevated
[2018-10-19 09:20:36:0483] ExecuteInstalls...
[2018-10-19 09:20:36:0483] CloseApplications...
[2018-10-19 09:20:36:0484] Action added: Execute Installs
[2018-10-19 09:20:36:0591] Action added: Dialog
[2018-10-19 09:20:36:0591] ARM update mutex created
[2018-10-19 09:20:36:0596] InstallProductMsp...
[2018-10-19 09:20:36:0596]    file - C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0596]    args - ARM_EXECUTION=YES
[2018-10-19 09:20:36:0596] ValidateSingleInstallFiles...
[2018-10-19 09:20:36:0633] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:37:0274] SetupReminder, UI minimized
[2018-10-19 09:22:48:0380] Installation returned ERROR_SUCCESS
[2018-10-19 09:22:48:0380] RegisterResult...
[2018-10-19 09:22:48:0383] Action deleted: Execute Installs
[2018-10-19 09:22:48:0447] VerifyProductAfterUpdateInstall...
[2018-10-19 09:22:48:0447] *** Product after installation ***
[2018-10-19 09:22:48:0448] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:22:48:0448] ProductVersion: 19.008.20074
[2018-10-19 09:22:48:0448] ProductUACPatching: enabled
[2018-10-19 09:22:48:0448] Product UI Language: ENU
[2018-10-19 09:22:48:0448] ProductLanguage installed: 1033
[2018-10-19 09:22:48:0448] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:22:48:0449] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:22:48:0449] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:22:48:0898] LogReportDataIntoAnalytics... requested by exit instance
[2018-10-19 09:22:48:0898] LetProductUseArmReportData...
[2018-10-19 09:22:48:0898] Missing module path
[2018-10-19 09:22:48:0908] Action deleted: Dialog
[2018-10-19 09:22:48:0922] Init HL or HB failed
[2018-10-19 09:22:48:0922] done with Report file
[2018-10-19 09:22:48:0922] Cleanup...
[2018-10-19 09:22:48:0927] Notify...
[2018-10-19 09:22:48:0927] WriteFile succeeded in Notify
[2018-10-19 09:22:48:0928] Requested to stop listener
[2018-10-19 09:22:48:0928] Confirming request to stop listener
[2018-10-19 09:22:48:0928] Action deleted: Listener
[2018-10-19 09:22:49:0127] ARM returns ERROR_SUCCESS
[2018-10-19 09:22:49:0127] Adobe ARM 1.824.29.8644 logging finished.

Acrobat ProDC keeps asking for login. Changed PW and still keeps asking. How to fix problem?

Hi all,

I'm experiencing an issue with Acrobat Reader updates via Configuration Manager (and SCUP 2017).

Basically, this is the SCENARIO:

- CM CB 1802

- SCUP 2017 already synced with CM

The followings are updates already published on SCUP

The same updates (also with some other Flash Player one) have already been synced correctly with SCCM, reported in the SCCM console, added to a Software Update Group and deployed as available to a collection.

When I open Software Center on a target client, both type of updates are displayed correctly.

Once I click on "Install" both updates are downloaded into the ccmcache folder in a CAB file format, but:

- FlashPlayer Updates are installed correctly

- Acrobat Reader Updates report a 1603 error (looking into the event viewer)

I've already tried to:

- Install updates on my own using the CAB file, but the event viewer reports the same error

- Unzip the CAB into the MSU file type, install the MSU file, but always the same error

Could you please give me any suggestion about that?

Thanks in advance,

Andrea

Hello,

I've created a package with the Creative Cloud Packager version 1.14.0.97 of Adobe Acrobat 2017, so far everything is going well.

After deploying the package the application is installed but when the user opens Acrobat he/she gets a login screen. After clicking it away Acrobat closes itself. Later I tried the solution what was indicated below:

Disable Adobe Sign In Prompt – Acrobat Pro DC | adminfix 

This gets me a step further, now I also get a login screen what I could close without closing the application too. According to the link I pasted above the login prompt should be gone completely but it isn't. I get the option to activate with the account that is I used to log in to the Creative Cloud Packager but this isn't an option for a deployment to end-users.

Does someone has experience with this problem and knows how to solve it?

I keep getting the attached error every day, I have search for a resolution and can not find one.  I have uninstalled, reinstalled.  Did the full uninstall and reinstall, it even popup after that before I reinstalled.  Just want to fix/stop it.

Adobe Acrobat Pro DC

2019.010.20064

Any help would be great.