Interactive PDF exported from InDesign CC are experiencing [Rollover] state bugs on interactive buttons.

Buttons with a [Rollover] state are not reverting to the [Normal] state on roll-off, but only when the cursor leaves the button from the bottom or right edge. It does work when the cursor leaves from the top or left edge of the button.

Issue is with Acrobat Pro DC Version 2018.011.2040, no version newer has been tested or installed anywhere in our office.

Issue is not present in Reader XI 11.0.20, or earlier versions of Acrobat.

I have a computer lab all installed with Acrobat Reader DC. Some of them are on  version 2019.008.20071, and some are on 2019.008.20074. We are having an issue with the header being cut off / trimmed when printing in Acrobat Reader version 2019.008.20071, but prints perfectly fine in version 2019.008.20074. Why is it that some PCs are able to update automatically, and others are not? How can I trigger the automatic update for all the PCs, and not have to manually update each computer 1 by 1? All PCs have the AdobeARMservice started.

Hallo,

ich habe zwei Abolizenzen für Acrobat Standard DC. Für die beiden Lizenzen sind in der Admin Console je ein User (User 1 und User 2) eingerichtet und die beiden Lizenzen sind diesen beiden Usern zugewiesen (jeder eine).

Die eine (U1) ist wunschgemäß installiert und aktiviert und lizensiert. Bei der anderen (U2) tritt folgendes Problem auf (alle Screenshots aus dem tatsächlichen Vorgehen):

Anmelden bei Adobe Document Cloud als User 2. Es erscheint der Download für Acrobat Standard DC und nach Anlicken läuft auch genau der Download von Acrobat Standard DC:

Nach dem Download findet sich erwartungsgemäß eine Datei mit acrobatstdDC_XXXXXXXX im Downloadordner:

Doppelklick startet die Installation, anschließend befindet sich "Acrobat DC" auf dem Desktop.

Aber wenn man das dann startet, erscheint es als Pro, nicht als Standard! Und erkennt sich als abgelaufene Testversion:

Mehrfaches Ab- und Anmelden (mit dem korrekten User 2), sowohl innerhalb von Acrobat als auch im DC Desktop Client, brachte keine Änderung, Mehrfaches erneutes Downloaden, Deinstallieren und Neuinstallieren ebenfalls kein anderes Ergebnis.Sogar die Installationsdatei vom ersten Rechner, die dort korrekt ein Standard installiert hat, führt auf dem zweiten Rechner zu einem abgelaufenen Test-Pro.

Wie läßt sich die zweite Acrobat Standard DC Lizenz korrekt aktivieren, ohne daß ein unerwünschtes Pro dazwischenfunkt?

Viele Grüße

Karsten

Hi,

I am trying to change following settings via registry or a configuration file across all workstations in our organization.

Tracker

Under the sentence that reads "Automatically Check for New Comments and Form Data," scroll right to select Never.

Under the sentence that reads "Suspect the Check for New Comments and Form Data," scroll left and select After 30 days of inactivity.

How can I change this setting other than Adobe application GUI interface?

Thank you kindly for help.

I am using SCCM's Third-Party patching tool and I'm having a problem updating Adobe Reader DC on approximately 40 PCs.  These are all Windows 7 64-Bit Enterprise machines.  Most of these machines have been in production for about 5 years or more.  I have been trying to get these to update by performing a clean install.  I have already used the Adobe Reader cleanup tool (both versions for Reader and DC) and I have ran these twice before installing Adobe Reader.  The version that has been installed is 19.008.20071.  I have an update that I have been trying to push to these 40 machines is Adobe Reader DC 19.008.20074.  Adobe Reader DC 19.008.20074 is failing like all other previous updates.  Just to let everyone know, these issues happened after we attempted to push Adobe Reader DC continuous track on all our machines.  For some reason these 40 machines just failed.  They failed to properly uninstall all old versions of Adobe reader, and even after the Adobe Reader cleaner, I still cannot push updates after a fresh clean install.  Any help will be appreciated.  Also to note, we have some Group Policies in place for Adobe Reader 11 and Adobe Reader DC, but I do not think this would have this kind of adverse effect.  And, we have established at our organization that we will not auto patch any 3rd party products.

Here is the error log I am getting:

Log Name:      System

Source:        Microsoft-Windows-WindowsUpdateClient

Date:          10/18/2018 7:34:13 PM

Event ID:      20

Task Category: Windows Update Agent

Level:         Error

Keywords:      Installation,Installation

User:          SYSTEM

Computer:      [REDACTED]

Description:

Installation Failure: Windows failed to install the following update with error 0x8024002d: Adobe Acrobat Reader DC Update 19.008.20074.

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

  <System>

    <Provider Name="Microsoft-Windows-WindowsUpdateClient" Guid="{945A8954-C147-4ACD-923F-40C45405A658}" />

    <EventID>20</EventID>

    <Version>0</Version>

    <Level>2</Level>

    <Task>1</Task>

    <Opcode>13</Opcode>

    <Keywords>0x8000000000000028</Keywords>

    <TimeCreated SystemTime="2018-10-19T02:34:13.750786000Z" />

    <EventRecordID>1604279</EventRecordID>

    <Correlation />

    <Execution ProcessID="376" ThreadID="6348" />

    <Channel>System</Channel>

    <Computer>[REDACTED]</Computer>

    <Security UserID="S-1-5-18" />

  </System>

  <EventData>

    <Data Name="errorCode">0x8024002d</Data>

    <Data Name="updateTitle">Adobe Acrobat Reader DC Update 19.008.20074</Data>

    <Data Name="updateGuid">{29C39245-ED5D-4334-81E4-AA5E80878FAC}</Data>

    <Data Name="updateRevisionNumber">2</Data>

  </EventData>

</Event>

Here is the AdobeARMLog:

[2018-10-19 09:20:26:0402] Adobe ARM 1.824.29.8644 logging started.
[2018-10-19 09:20:26:0402] Command Line:
[2018-10-19 09:20:26:0402] Notify...
[2018-10-19 09:20:26:0402] Could not find ARM server to notify
[2018-10-19 09:20:26:0402]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0402] CreateSessionFromReportData... new instance
[2018-10-19 09:20:26:0402] No Report file
[2018-10-19 09:20:26:0402] InitUIStrings...
[2018-10-19 09:20:26:0828] UpdateARM...
[2018-10-19 09:20:26:0828] IsTimeElapsed...
[2018-10-19 09:20:26:0839] Last check for updates is not registered
[2018-10-19 09:20:26:0839] IsErrorExpired...
[2018-10-19 09:20:26:0889] Last error is not registered
[2018-10-19 09:20:26:0889] IsAnyProductInFullAuto...
[2018-10-19 09:20:26:0889] EULA accepted from 1
[2018-10-19 09:20:26:0889] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:26:0889] InitListener...
[2018-10-19 09:20:26:0889] Init...
[2018-10-19 09:20:26:0889] Notify...
[2018-10-19 09:20:26:0889] Could not find ARM server to notify
[2018-10-19 09:20:26:0889]    GetLastError(): 2 - The system cannot find the file specified.

[2018-10-19 09:20:26:0889] StartServer...
[2018-10-19 09:20:26:0889] IsVistaOrLater returns 1
[2018-10-19 09:20:26:0891] ARM Server started
[2018-10-19 09:20:26:0891] Action added: Listener
[2018-10-19 09:20:26:0891] SetupArmUpdate...
[2018-10-19 09:20:26:0905] InitDownloadForArmUpdate...
[2018-10-19 09:20:26:0905] GetOverwriteURL...
[2018-10-19 09:20:26:0905] No overwrite file
[2018-10-19 09:20:26:0905] DownloadArmManifest...
[2018-10-19 09:20:26:0955] DownloadFileAndWait()
[2018-10-19 09:20:27:0653] Creating BITS job LocalFileName:C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:27:0653] Creating BITS job RemoteName:https://armmf.adobe.com/arm-manifests/win/ArmManifest2.msi
[2018-10-19 09:20:27:0660] downLoadFileSet(): File Count: 1
[2018-10-19 09:20:29:0720] StoreCRD...
[2018-10-19 09:20:29:0720] No CRD to store
[2018-10-19 09:20:32:0642] download success with BITs: C:\ProgramData\Adobe\ARM\S\ArmManifest2.msi
[2018-10-19 09:20:32:0813] ProcessArmUpdateManifest...
[2018-10-19 09:20:32:0826] InitArmUpdate...
[2018-10-19 09:20:32:0826] EvaluateCondition...: DisableArmUpdate
[2018-10-19 09:20:32:0826] ProcessOSCondition...
[2018-10-19 09:20:32:0826] CheckSystemRequirements os,sp = 61 10 osString = 61W6, physicalMemory (8066) = 8192
[2018-10-19 09:20:32:0826] CheckSystemRequirements failed. Required MaxOS: 60
[2018-10-19 09:20:32:0826] ARM update record found
[2018-10-19 09:20:32:0826] IsNewArmAvailable...
[2018-10-19 09:20:32:0826] GetFileVersion(): C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:32:0826] File version: 1.824.29.8644
[2018-10-19 09:20:32:0826] IsNewArmAvailable: ARM version is up to date, returning 0.
[2018-10-19 09:20:32:0827] Newer version ARM update is not available
[2018-10-19 09:20:32:0827] RegisterResult...
[2018-10-19 09:20:32:0828] LogReportDataIntoAnalytics... requested by update ARM
[2018-10-19 09:20:32:0829] Product info missing, cannot report data
[2018-10-19 09:20:32:0829] IsAnyProductInFullAuto...
[2018-10-19 09:20:32:0829] EULA accepted from 1
[2018-10-19 09:20:32:0829] found full auto for: {AC76BA86-7AD7-1033-7B44-AC0F074E4100} in Mode
[2018-10-19 09:20:32:0829] ************************************
[2018-10-19 09:20:32:0829] InitSessionWithProduct...
[2018-10-19 09:20:32:0829] FindCurrentPDFOwner...
[2018-10-19 09:20:32:0829] .pdf value: AcroExch.Document.DC
[2018-10-19 09:20:32:0829] GetFileVersion(): C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe
[2018-10-19 09:20:32:0836] File version: 19.8.20071.41678
[2018-10-19 09:20:32:0836] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:20:32:0836] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:20:32:0836] ProductVersion: 19.008.20071
[2018-10-19 09:20:32:0836] ProductUACPatching: enabled
[2018-10-19 09:20:32:0836] Product UI Language: ENU
[2018-10-19 09:20:32:0836] ProductLanguage installed: 1033
[2018-10-19 09:20:32:0836] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:20:32:0836] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:20:32:0836] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:32:0836] re-initializing strings with langauge: ENU
[2018-10-19 09:20:32:0922] Run_SpeedLaunchers...
[2018-10-19 09:20:32:0923] Token time: 131844388972313136
[2018-10-19 09:20:32:0923] Registered time : 131837577872392539
[2018-10-19 09:20:32:0923] Run_SpeedLauncher: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] Launched: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\Reader_sl.exe
[2018-10-19 09:20:33:0000] GetSpeadLauncherPath for Acrobat
[2018-10-19 09:20:33:0000] Run_SpeedLauncher:
[2018-10-19 09:20:33:0000] Empty sl path:
[2018-10-19 09:20:33:0000] Started auto mode for: Reader
[2018-10-19 09:20:33:0000] CanRun...
[2018-10-19 09:20:33:0000] IsPatchingDisabled...
[2018-10-19 09:20:33:0000] Admin User, will update
[2018-10-19 09:20:33:0000] StartProduct...
[2018-10-19 09:20:33:0000] IsEULA_Accepted...
[2018-10-19 09:20:33:0000] EULA accepted from 1
[2018-10-19 09:20:33:0000] GetPreferences...
[2018-10-19 09:20:33:0000] Using registered preference AUTO_ALL
[2018-10-19 09:20:33:0000] IsTimeElapsed...
[2018-10-19 09:20:33:0000] Last check for updates is not registered
[2018-10-19 09:20:33:0000] IsErrorExpired...
[2018-10-19 09:20:33:0001] Last error is not registered
[2018-10-19 09:20:33:0001] InitDownloadManager...
[2018-10-19 09:20:33:0001] GetOverwriteURL...
[2018-10-19 09:20:33:0001] No overwrite file
[2018-10-19 09:20:33:0001] Product can start
[2018-10-19 09:20:33:0001] Network is available, waited 0 ms
[2018-10-19 09:20:33:0001] Action added: Download Manifest
[2018-10-19 09:20:33:0001] Downloading Manifest:
[2018-10-19 09:20:33:0001]    URL: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:20:33:0001]    file: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0013] DownloadFileAndWait()
[2018-10-19 09:20:33:0047] StoreCRD...
[2018-10-19 09:20:33:0047] No CRD to store
[2018-10-19 09:20:33:0275] BITs download success: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0314] valid after BITs download: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\ReaderDCManifest2.msi
[2018-10-19 09:20:33:0384] Action deleted: Download Manifest
[2018-10-19 09:20:33:0384] ReportSessionData...
[2018-10-19 09:20:33:0792] UAC is disabled or not registered
[2018-10-19 09:20:35:0580] InitSession...
[2018-10-19 09:20:35:0580] InitUpdateData...
[2018-10-19 09:20:35:0593] InitExtraManifestProperties...
[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesTable...
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] InitUpdateFromProductUpdatesExTable...
[2018-10-19 09:20:35:0593] InitUpdateDataFromRecord...
[2018-10-19 09:20:35:0593] InitUpgrade...
[2018-10-19 09:20:35:0593] Upgrade data not available: Upgrade ID
[2018-10-19 09:20:35:0593] File list in Manifest: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitUpdateFiles...
[2018-10-19 09:20:35:0593] EvaluateUpdateForInstall...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] MDOV
[2018-10-19 09:20:35:0593]    Error Code: 1615

[2018-10-19 09:20:35:0593] EvaluateCondition...: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] New file object: AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] AddFileObject...
[2018-10-19 09:20:35:0593] get update values for Update ID: ID_AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:35:0593] InitFilesInUse...
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: concrt140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_1.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: msvcp140_2.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vccorlib140.dll
[2018-10-19 09:20:35:0593] Added Reboot Dismiss file: vcruntime140.dll
[2018-10-19 09:20:35:0593] InitManifestProperties...
[2018-10-19 09:20:35:0593] WaitMsiMutexLimit: 60
[2018-10-19 09:20:35:0594] ErrorDetailsURL: http://www.adobe.com/go/update_error_win
[2018-10-19 09:20:35:0594] WhatsNewURL: http://www.adobe.com/products/reader.html
[2018-10-19 09:20:35:0594] UpgradeDisplayName not found in Manifest, will use Adobe Acrobat Reader DC
[2018-10-19 09:20:35:0594] WaitDynamicFilesInUse: 86400000
[2018-10-19 09:20:35:0594] AllowUpdateInSystemContext: 1
[2018-10-19 09:20:35:0594] CloseApplications: AdobeCollabSynchronizerNotification
[2018-10-19 09:20:35:0594] Found AllowServiceConditions: SvcCond1;SvcCond2
[2018-10-19 09:20:35:0594] EvaluateCondition...: SvcCond1
[2018-10-19 09:20:35:0594] ProcessFileCondition...
[2018-10-19 09:20:35:0594] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
[2018-10-19 09:20:35:0595] File version: 1.824.29.8644
[2018-10-19 09:20:35:0595] Condition met
[2018-10-19 09:20:35:0595] EvaluateCondition...: SvcCond2
[2018-10-19 09:20:35:0595] ProcessFileCondition...
[2018-10-19 09:20:35:0595] File: C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARMHelper.exe
[2018-10-19 09:20:35:0921] File version: 1.824.29.8644
[2018-10-19 09:20:35:0921] Condition met
[2018-10-19 09:20:35:0921] AllowServiceMode: 2
[2018-10-19 09:20:35:0921] Service allowed in full auto mode only
[2018-10-19 09:20:35:0921] Blacklist: 2;16;17;18;19;52;53;54;63;68;81;82;83;84;85;86;87;88;89;90;91;92;93;97
[2018-10-19 09:20:35:0921] UrlFallback: http://ardownload.adobe.com
[2018-10-19 09:20:35:0921] IsNotUpdatableAdminInstall...
[2018-10-19 09:20:36:0004] GetOverwriteURL...
[2018-10-19 09:20:36:0004] No overwrite file
[2018-10-19 09:20:36:0084] DownloadFiles...
[2018-10-19 09:20:36:0096] DownloadPayloadFiles...
[2018-10-19 09:20:36:0096] DownloadFilesWithBITs...
[2018-10-19 09:20:36:0170] File already exist and valid: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0170] No files scheduled for download
[2018-10-19 09:20:36:0337] CancelJobs
[2018-10-19 09:20:36:0337] GetJobs
[2018-10-19 09:20:36:0341] no registered jobs
[2018-10-19 09:20:36:0347] InitInstalls...
[2018-10-19 09:20:36:0347] File to be added to install object: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0347] SetupArmUpdate...
[2018-10-19 09:20:36:0347] skipping, already executed
[2018-10-19 09:20:36:0347] WaitForMsiMutex...
[2018-10-19 09:20:36:0348] WaitFilesInUse...
[2018-10-19 09:20:36:0469] WaitDynamicFilesInUseEx...
[2018-10-19 09:20:36:0469] value is not registeredtTimeWaitedFilesInUse_Reader
[2018-10-19 09:20:36:0469] MustElevate...
[2018-10-19 09:20:36:0469] already elevated
[2018-10-19 09:20:36:0483] ExecuteInstalls...
[2018-10-19 09:20:36:0483] CloseApplications...
[2018-10-19 09:20:36:0484] Action added: Execute Installs
[2018-10-19 09:20:36:0591] Action added: Dialog
[2018-10-19 09:20:36:0591] ARM update mutex created
[2018-10-19 09:20:36:0596] InstallProductMsp...
[2018-10-19 09:20:36:0596]    file - C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:36:0596]    args - ARM_EXECUTION=YES
[2018-10-19 09:20:36:0596] ValidateSingleInstallFiles...
[2018-10-19 09:20:36:0633] ValidateSingleInstallFiles returns TRUE for: C:\ProgramData\Adobe\ARM\Reader_19.008.20071\AcroRdrDCUpd1900820074_incr.msp
[2018-10-19 09:20:37:0274] SetupReminder, UI minimized
[2018-10-19 09:22:48:0380] Installation returned ERROR_SUCCESS
[2018-10-19 09:22:48:0380] RegisterResult...
[2018-10-19 09:22:48:0383] Action deleted: Execute Installs
[2018-10-19 09:22:48:0447] VerifyProductAfterUpdateInstall...
[2018-10-19 09:22:48:0447] *** Product after installation ***
[2018-10-19 09:22:48:0448] Check for updates interval is overwritten for Adobe Acrobat Reader DC {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductCode: {AC76BA86-7AD7-1033-7B44-AC0F074E4100}
[2018-10-19 09:22:48:0448] ProductName: Adobe Acrobat Reader DC
[2018-10-19 09:22:48:0448] ProductVersion: 19.008.20074
[2018-10-19 09:22:48:0448] ProductUACPatching: enabled
[2018-10-19 09:22:48:0448] Product UI Language: ENU
[2018-10-19 09:22:48:0448] ProductLanguage installed: 1033
[2018-10-19 09:22:48:0448] ProductRegistry: SOFTWARE\Adobe\Acrobat Reader\DC
[2018-10-19 09:22:48:0449] ProductInstallDir: C:\Program Files (x86)\Adobe\Acrobat Reader DC\
[2018-10-19 09:22:48:0449] Manifest URL redirected: https://armmf.adobe.com/arm-manifests/win/ReaderDCManifest2.msi
[2018-10-19 09:22:48:0898] LogReportDataIntoAnalytics... requested by exit instance
[2018-10-19 09:22:48:0898] LetProductUseArmReportData...
[2018-10-19 09:22:48:0898] Missing module path
[2018-10-19 09:22:48:0908] Action deleted: Dialog
[2018-10-19 09:22:48:0922] Init HL or HB failed
[2018-10-19 09:22:48:0922] done with Report file
[2018-10-19 09:22:48:0922] Cleanup...
[2018-10-19 09:22:48:0927] Notify...
[2018-10-19 09:22:48:0927] WriteFile succeeded in Notify
[2018-10-19 09:22:48:0928] Requested to stop listener
[2018-10-19 09:22:48:0928] Confirming request to stop listener
[2018-10-19 09:22:48:0928] Action deleted: Listener
[2018-10-19 09:22:49:0127] ARM returns ERROR_SUCCESS
[2018-10-19 09:22:49:0127] Adobe ARM 1.824.29.8644 logging finished.

Is there a  notification service for when new releases are released, planned or otherwise?  Like the Adobe Product Security Incident Response Team (PSIRT) Blog that you can subscribe to?  We deployed the latest planned version of Reader and Acrobat, 19.008.20071.  But I had no idea that 20074 and 20080 have come out since.

Hello,

I'm deploing adobe enterprise pro for some customers. Every time I add a new person in the reseller-console, adobe sends a mail for registration and after that a "welcome" message to download adobe acrobat.

Is there a way to customize these 2 mails?

The reason why i'm asking is that the end-users should not download acrobat by them selves, so i do not want to send them a download link.

Thanks in advice!

I have a couple of subscription licenses for Acrobat Pro DC. Our notes on the computers they were assigned to were misplaced. We think we have a good sense of which computers have them, but is there a way to confirm remotely, i.e., via a Registry Key or .XML file or similar on the computer, without having to connect to the computer and launch the software?

Hej,

Hur går man tillväga för att flytta en företags licens från en användare till en annan?

//Therese

We buy a Acrobat STD DC continuous  edition, but it always pop up the below message, after we click the ok button, it shutdown the application.

The message is:

Your subscription entitles you to simplified Chinese product versions. Please verify the language settings in your OS, browser, and software download are set to simplified Chinese.

We try setting OS language to the settings it mentions above, and make sure we download the package from the adobe admin console is the right simple Chinese version, but the problem still exist. May I know any one help us?Thank you!

I am using the customization wizard to create a transform and deploy Acrobat Pro 2017 to our enterprise. They would like a tool shortcut added for everyone. In the online guide (quoted below) it says it can be done but does not say how. Does anyone know how this can be done?

Enabling Tools pane shortcuts¶

A select list of tools in the Tools tab also have shortcuts in the right-hand pane. End users can modify this list by opening the drop down list under a tools and choosing Add/Remove Shortcut. Admins can preconfigure the right-hand pane tools shortcuts prior to deployment so that users have easy access to the tools they are most likely to use.

How do I install / configure this so that users are not pushed to create Adobe accounts? 

I have a View 7.4 environment, linked clones that are in a fixed pool - that is, a user is assigned to only their 1 desktop.  Still running Windows 7 currently, but will be upgrading to 10 in 1Q 2019.  Need to get this added for all users.

Good afternoon all,

We are having an issue with Adobe acrobat DC. We are able to launch the application as a user. We get the splash screen with the tour option. We close this and try to open a pdf document. The document opens and and after a few seconds, the application crashes with the following error -

Problem signature:

  Problem Event Name: APPCRASH

  Application Name: Acrobat.exe

  Application Version: 19.8.20080.44583

  Application Timestamp: 5bca525b

  Fault Module Name: ucrtbase.DLL

  Fault Module Version: 10.0.10586.1412

  Fault Module Timestamp: 5a64613e

  Exception Code: 40000015

  Exception Offset: 0008480a

  OS Version: 6.1.7601.2.1.0.256.4

  Locale ID: 1033

  Additional Information 1: 1e92

  Additional Information 2: 1e923e5dcc4311ea3a0cf01d084a9b5d

  Additional Information 3: 8f08

  Additional Information 4: 8f08d1a00eeaaa3c8c9f50cca7c51704

I have looked online for information on this issue. I have tried a reg key to disable protected mode, creating folders in the c:\Users\username\appdata\local\ (forget the rest of the path). These are not protected documents. This started happening after the installation of adobe updates. Acrobat DC worked fine up until mid september, 2018.

Any information is greatly appreciated,

Martin Reyes

We are using a stand alone version of Adobe DC Pro (15.006.30033.2205) (no other Adobe products).  Windows 7 32-bit environment.  I have used the Adobe customization tool to create a custom install package.  I now need to update this package with the latest patch from Adobe to correct a recent security patch.

Ideally I'd like to make a new customized installer package as this allows us to disable the Adobe Sign-In feature, which our agency will never use.

I am trying to use:  msiexec /i acropro.msi PATCH="Acrobat2015Upd1500630280.msp" TRANSFORMS="AcroPro.mst" 

The .mst file was created by the customization tool.  However, when I run this command, I get the error:

"This patch package could not be opened.  Verify that the patch package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer patch package."

I have attempted uninstall and reboot and cleaning the registry of previous installation of Adobe DC Pro without any luck.

Can someone provide guidance on how to create a new customized install with the latest patch and still have the Adobe Sign-In option disabled?

Hello,

we are trying to install Acrobat Pro via Adobe Customization Wizard on a Terminalserver environment. Installation works fine, however we have some users which use the German language pack, and others using English. I'm trying to achieve Acrobat to ask users, for the first time they start the client, which language they would prefer. Currently it always selects German as default, since this is our system language.

Is there any solution for this via Customization Wizard or registry, to force Acrobat displaying the language selection popup?

I would appreciate any help.

Kind regards,

Morris

Hello everyone,

I have a problem with the "Tools Pane", when we push a new version, the Tools Pane is newly enabled... The customer must go to Preferences/Documents/Remember current state of Tools Pane and push shift-f4.

Then I push a new version, and again the same must be done.... Annoying-

I had a solution that I found on the web... Modify the registry with the following parameter :

[HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Open\command]

"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /A "toolbar=0&navpanes=0" "%1"

[HKEY_CLASSES_ROOT\AcroExch.Document.DC\shell\Read\command]

"C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe" /A "toolbar=0&navpanes=0" "%1"

But did not work anymore... Tools Pane is back....

The only working way was to delete viewer.aapp....

I use "Acrobat Customization Wizard DC" to set my Reader DC installation. Is there a way to use this Customization Wizard to hide this Tools Pane by default???????

And When NOT can you please give me a solution to hide this with command line or registry modification?

I see a lot of post complaining about this but no viable solution was given...

thx

Hi All,

We are using Adobe Acrobat DC 2017.  Suddenly users are getting Sign In required wizard. License was assigned to the user and they were using it for a while and it happened suddenly.  I would say after 30105 update and  this is not happening to all.

You input might help me

Thank you,

Irul

Having an issue where the Acrobat DC 2019 application completely disappears each day after starting up in the morning. I'm running a Late 2015 Retina 5K iMac with OS High Sierra 10.13.6.

Reinstalling Acrobat DC works until the iMac is shut down and restarted. I've tried running the update patch to version 19.008.20080, but this did not solve the issue.

I'm on a corporate enterprise account for Adobe CC, and other users are experiencing the same issue with Acrobat 2019.

Is there a way to re-install Acrobat 2018?

Hello,

We have had a user report an issue where DC is not rendering at all unless using the top menu bar the user select full screen mode. Otherwise no windows will appear, this includes opening it using a PDF, opening it from the applications folder and creating from screenshot.

We have tried updating to the latest version of OSX and reinstalling the Acrobat DC, As we are using Creative Cloud it wont let us predate the version

Thanks

Some recipients can submit the forms normally, others get an error "acrobat could not submit your data. please see tracker for more information"

viewing the tracker from the problematic systems shows the network location of the document with an X, even though they can browse to it and have permissions